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Community Journalism Journal Issue 1 Volume 9

Who/What/Where Is The Local “Us”?: The reciprocation between proximity, feelings of closeness and shared interests in relation with the local press.

While today’s press is undergoing change, intersecting regions, it is important not to overlook the readers – who is the local “us”? This paper investigates how readers generate the relational sense of an “us” in a locality by engaging with the press. The study offers a framework built around three key dynamic concepts: proximity, feelings of closeness, and shared interests – which readers form clusters around, thereby reinforcing the notion of an “us.” Furthermore, local journalists strengthen the notion of an “us” by addressing the readers as a single collective with common features.

Introduction

In today’s changing media climate, newspapers are concerned with issues of increased transmediality, how to retain and increase circulation figures, sell advertising space, and keep distributing papers in their established areas. In this context, it is important not to overlook the readers. What do they engage with? Who comprises “us”1 in a locality?
This paper aims to identify the dynamics around who reads local newspapers and how the readers identify themselves, as well as who the journalists and editors are targeting their content at. This paper focuses on shared associations, intersubjectivity, and engagement in a local vicinity which – together with the local newspaper – may enable readers to perceive themselves as part of something bigger. By sharing their understandings and feelings about what is reported in the newspapers, readers can construct a sense of “us” in interrelation with their locality.

This paper investigates if and how this “us” is formed, what the dynamics and dimensions of this are, and the clusters that readers create around themselves and those who share common characteristics. Furthermore, this includes journalists’ and editors’ viewpoints of these factors.
This paper investigates how the readers share intersubjectivity, association, and engagement through their local press and, thereby, become part of a cluster with shared features, to create a common “us”. We assert that this identity formation in community settings is dynamic and variable along three dimensions: proximity, feelings of closeness, and shared interests – which each require some kind of mediation. These concepts will be explained further later on in this paper, but to summarize it. Proximity, in this context, solely focuses on the sense of geographic or physical nearness. While feelings of closeness focuses on the sense of relational or emotional nearness. Shared interests, focuses around issues or concerns between people who share a proximity or an affectional nearness.

The context: RegPress and Sweden

This paper was produced by the RegPress project team, which investigated what the regional means in a global media culture, in the context of southern Sweden. With the main research question: “What is the role and value of regional media in a global media age?”
RegPress was a cooperative project between Linnaeus University, Sweden; Newcastle University, UK; FOJO2 (Sweden’s leading media development center for professional journalists); and the Barometern Foundation.3
Sweden has some of the highest newspaper readerships in the world, along with state subsidies for the media.4 There are healthy regional and local de-centralized papers. Today, though, local newspapers are facing several new challenges, such as increasing print, broadcast and online media transmediality, declining circulation figures, and difficulties selling advertising space. However, in later years it has proven difficult to provide a complete measure of circulation since some of the largest newspapers have left the common measurement system.
According to Media Landscapes – Expert analyses of the state of media5 there are about 55 percent who read a subscribed morning paper on an average day in Sweden, but this does not show the general household coverage.
The information which follows below in this section is gathered from the TS Media6 website, Kantar Sifo 7 website and the Nordicom website.8
RegPress’s research area comprised the counties of Kalmar (population 237,027), Kronoberg (190,916), and Blekinge (155,733), and the west coast region around Borås (108,083).9 These areas have been well-served by the press for a long period of time dating back to 1841;10 along with a dominant and successful media group that has experienced a low decline of circulation and in some cases even a rise in readership numbers. In these areas, there are about 84 newspapers, including daily press, free newspapers, and newspapers which exist solely on the web. In each area, one paper dominates (circulation-wise), and commonly a secondary paper holds a prominent position. All of the newspapers below have a high subscription level (90 % or above) seen to those who buy the paper.
The main newspapers and their household coverage are:
– Barometern Oskarshamns-Tidningen (54%, 2019)
– Smålandsposten (54%, 2019)
– Blekinge Läns Tidning (50%, 2019)
– Borås Tidning (43.9%, 2016; last updated information)

Each newspaper has a strong local attachment, focusing particularly on its immediate vicinity (nearby towns and cities). Our desk research11 revealed that the local newspapers cover a range of topics, including urban development, events, healthcare, sport, and culture, complemented with broader domestic and international news.
Figures from the SOM Institute show that the subscription rates nationally are in decline, in the 1990s, 81% of the respondents had a daily newspaper subscription, 2014 it was 57 percent, and today 55 %. However, most people in this region still use printed newspapers as their main source of news.13
When it comes to the area’s homogeneity and socioeconomics, there are more similarities than differences. All of the areas have close to half/half male/female population, the greatest variation was 49% to 51%. Kalmar County and Blekinge County have a somewhat older population than the other areas, while the area around Borås has the youngest population.
In regards to secondary education, the areas had a slightly higher percentage (48%) than the national average (47%).
Secondary education:
– Kalmar County (51%)
– Blekinge County (48%)
– Kronoberg County (48%)
– The west coast region around Borås (45%)

However, in regards of post-secondary education, it was slightly lower than the national average (40%). Whilst here it differed between 32% (Kalmar County) to 39% (The Borås area).
Professions, political affiliations, and wages, were all similar in these areas.

Conceptualizing the reader

This paper seeks to understand how geographically-situated newspapers connect with readers in specific localities. Through this, there has also been an increased sense of community in relation to how geographically-situated newspapers connect with readers in specific localities (Hess, 2013). This investigates if and how shared associations and intersubjectivities are formed within the locales and regions covered by local newspapers.
There are efforts today by the press to explore local imagined societies and community traditions to receive and reinforce coherence from the readers (Wenzel, 2019).

It has been established that local media use individual as well as community factors when it comes to constructing the news, which can lead to community participation and solidarity within the community (Paek et al.). Which increases the likelihood of a sense of community with common ties between the readers, a perception of a shared community. Discussions have however been made during later years if this is reinforced by addressing the readers as part of an “us” or a “me.” There have been tendencies which show a shift from “we” to “me” in the construction of journalism (Conboy & Steel, 2010). As people are most concerned with aspects close to themselves.
The conceptual framework we devised to investigate this derives from three aspects:

  • Proximity, the sense of geographic or physical nearness,
  • Feelings of closeness, the sense of relational or emotional nearness,
  • Shared interests, around issues, or concerns where there is an affectional nearness.

These dimensions are interrelated with the notions of community, the local, and local journalism; which are all valuable in order to conceptualize and analyze our data. These concepts are discussed below.

Senses of community

The notion of interpreted senses of an relational and abstract “us” with familiar features has commonly been investigated through the lens of the word “community.” However, the notion of community is difficult to conceptualize, because it lacks any specific analytical characteristics (Hess, 2013).

Scholars and industry are yet to agree on a universal definition to describe small commercial newspapers and they are most commonly referred to as “community media”, “country newspapers”, “rural/regional” or the “local” press (Hess, 2013).

The terms “communities” and “local communities” have frequently been used when discussing journalism in local settings. In more recent research, however, these terms have proven problematic for describing the complexity of a local setting (Hess & Waller, 2013), and the ways that people engage with each other and the media. Hess & Waller (2013) assert that “community” is a layman’s term which lacks analytical clarity. Nonetheless, the concept of community has been preeminent in discussions around newspapers.
Issues around the theoretical concept of “community” have mainly been discussed in terms of newspapers’ online ventures and globalization trends (Hess & Waller, 2017). Hess (2013) offers the term “geo-social” as an alternative to “community,” as it derives from a “sense of place,” geography, space and flows. In understanding our data, we acknowledge the importance of a relational sense of place as well as an actual geographic space, which emerges through the dynamic dimensions of proximity, feelings of closeness, and shared interests. Each of these concepts is discussed in the findings and discussion sections of this paper. The areas we have chosen to look at are served by newspapers which focus on smaller towns and regions, where community newspapers provide connotations of familiarity, shared interests, and collectivity, as well as special interest groups, common values, and links to certain geographic areas (Hess & Waller, 2013).

Based on the notions of constructed communities, there are other aspects to consider as well, particularly from a sociological perspective, where the concept still is prominent (Goe & Noonan, 2007). This is relevant in order to understand shared associations and how the sense of a mutual “us” is created in local proximity.
The idea of community has been around for a long time and is derived from developments of society structures, where secluded rural localities of homogenous social groups developed into urban societies, alongside the issues that affected them as a group interacting in that context (Tichenor et al., 1980). Most areas are not isolated in that way today, because of the changes brought about by globalization, technology, and infrastructure developments.
Nevertheless, certain issues still affect people living in close proximity to each other. One key aspect that enhances a sense of community is the physical environment which enables and/or enhances opportunities for interaction, such as walkable streets (French et al., 2014). However, local newspapers could also be perceived as tangible factors that are shared and discussed by people who live in close proximity to each other.

One thing that has not changed since the days of relatively secluded communities is the fact that everybody is constantly interpreting the world around us. This is something we all do on a daily basis, constructing and reconstructing our impressions. Through these subjective practices, people create intersubjective interplays and, thus, a shared world (Berger, 1991).
Intersubjectivity develops through continuous interactions so that, through interrelation with society, the perceived reality is formed and reinforced through social processes and institutions (Berger & Luckmann, 1991). Journalism and local newspapers can be seen as one such institution (Wahl-Jorgensen & Hanitzsch, 2009) that helps to form a proximity-based intersubjectivity.

It is the journalists’ stories that construct and maintain our shared realities. Because of this, news can become a singularly important form of social glue; our consumption of stories about current events large and small binds us
together in an “imagined community” of co-readers (Wahl-Jorgensen & Hanitzsch, 2009).

Therefore, earlier research has concluded that the world we all perceive and share an intersubjectivity of is, in fact, constructed through our interactions with each other (in close surroundings) and our interrelations with wider society, which are reinforced through institutions such as the local news media. However, in order to understand how local newspapers connect with people at a regional level, it is important to examine how the readers perceive this connection – for example, which issues they share an affinity with. This is conceptualized through the dimensions of proximity, feelings of closeness, and shared interests, to further investigate how the sense of connection is enacted within a local setting.
From a sociological perspective, the concept of community is twofold – including both a common physical and geographic area – for instance, the area where people live or work – and the characteristics of the social relationships people form with each other (Geo & Noonan, 2007). In addition, it has been recognized that community is based on a specific place, with Tönnies and Harris (2001) asserting that community centers around a geographic area and the people who live there, in close proximity to each other (Tönnies & Harries, 2001). Both of these matters are discussed in this paper. Firstly, our study takes place in a specific geographic area, where many of the people we interviewed lived and worked within that same area. Secondly, the relationships they form with others – as mentioned above, their constructed reality – is formed through their interrelations with others and society, including the media.

In 1955 Hillery (1955) pinpointed three key aspects that had been identified through previous research into community, defining it as a group of people who:
– engage in social interactions,
– have ties to a geographic area,
– have ties to each other (like lifestyle, culture, work, beliefs, interests, or more loose ties).

This overview shows that there has been continuous discussion among sociologists about what the concept means and entails. However, “community” can be summed up as a geographic space, a social network, and a type of relationship (Day, 2006). We are aware that a sense of space cannot solely be centered on a geographic space.
Flows within the digital world must also be taken into consideration when discussing community (Hess & Waller, 2013) since many people engage in the digital sphere as well as the non-digital aspects of life. For instance, individuals who no longer live in the geographic proximity that a local newspaper covers may still feel a connection to that place, so engage with the news through a digital platform (Robinson, 2015). This is something we will investigate further in our findings and discussion, particularly in regard to the conceptual dimension “feelings of closeness.”

Senses of the “local” and local journalism

This paper aims to contribute to the debate about geographically-situated newspapers and the relationship between those who read it and the area it is circulated in. It is therefore crucial to understand what comprises a sense of the “local.” Since journalists in the local proximity is not just watchers of the community, but a part of it (Batsell, 2015).
It has been argued that “local”, as in local media, is another ambiguous and problematic term, like “community”; because vast amounts of local media today are only really local in name, being actually based at a central point somewhere outside the immediate area (Hess & Waller, 2017). However, in this paper, local newspapers are identified as news providers that serve a specific geographic area (not nationally) and exist in that locality, are regularly circulated, and contain news and information which meets the definitions used in Key concepts in journalism studies (Franklin, 2005).

Local media has been identified as a tool to emphasize the connection between people, and as a platform to express matters of importance for the population of an area (Hess &Waller, 2017; Franklin, 2005; Lauterer, 2006). The local news media try to attract the people who live within a specific area, by providing them with news which is relevant to that group. People who live in small towns and rural areas depend on their local paper to connect with each other and the locality (Lauterer, 2006). To create this sense of community – both from a sociological and a media perspective, as discussed above – the newspapers attempt to target their content at a specific group and, through that practice, assist in shaping and creating a sense of “us-ness,” a shared intersubjectivity, associations, and engagement, within the local vicinity.

The local and regional press play a dual role in their localities. Firstly, they are actors in the life of the local area. Secondly, they co-create a sense of the local and regional. Local and regional press is an under-researched area (Hanusch, 2015), so this study makes an important contribution to the knowledge of local media and its relation to the public, the public’s relation to local media, and through this, to each other.

We argue that the conceptual dimensions we introduced at the beginning of this paper – proximity, feelings of closeness and shared interests – are dynamic and change during the course of reporting news. Different readers are interested in different kinds of news.

Earlier research has established that journalism has a role to play in communities (here defined as people who live in close proximity to each other and share (at least partly) interests and values) (Goe & Noonan, 2007). This consists of informing the public, reporting citizens and their representatives about matters of public interest, and leading advocacy and debate (Bartzen Culver, 2014). Local press is rooted within the lived experience of those who live close by in the locality, which helps in constructing their realities (Howley, 2005). Readers who feel a connection to news stories or a part of the locality that the stories affect believe that the news affects them and has meaning for them (Hartley, 2009).
Hatcher and Haavik (2015) found that Norwegian local journalists’ news values depended on their relationships with the community and their place as members of the community. This concurs with research conducted in the mid-1900s (Janowitz, 1951), which proclaimed that press in a community setting acts as a system that aims to maintain a consensus based on common values.

“Proximity” is a key term in this paper. This includes news and events which are geographically close to the readers and so are seen as important and valuable for both readers and journalists. Moreover, proximity can be perceived in an emotional sense as well (Hess & Waller, 2013).

Research has shown (Hatcher and Haavik, 2015; Yamamoto, 2011; Hartley, 2009) that people who read a local newspaper feel a connection to the locality, so local newspapers are one important way to engage with the community. In this paper, we argue that there is a connection between attachment, involvement, and participation in a community, and reading the local newspaper. There is a sense of social coherence in the area that is covered by a newspaper and is defined by that. The locality shares common values, which support social networks and help to form a collective identity (Yamamoto, 2011). This brings us back to our study’s key research questions – who comprises “us” in the local setting? How is the sense of “us-ness” formed?

Methodology

This research applies a mixed methods research design, which offers a complementary pluralistic strategy (Johnson & Onwuegbuzie, 2004). The data is based upon empirical data obtained from 65 semi-structured interviews intersecting these three regions in South East and South West Sweden, involving 9,413 survey respondents, 8 focus groups, and 9 elite/expert interviews (with journalists and editors), during 2016.

This study mainly used snowball sampling when it comes to the semi-structured interviews (across our regions), since this enabled us to gain more respondents through the potential sample members (Everitt, 2002). The survey14 covered all three regions (with some additional respondents living outside them) and was distributed by Linnaeus University and Gota Media.15 The content of the survey was designed upon the information gathered by the qualitative interviews with readers. The survey consisted of an online questionnaire which asked newspaper readers about their media use, as well as their socioeconomic circumstances, to ensure a diversity of respondents. The survey provides descriptive statistics (Ostle, 2012) in our empirical data.
This paper discusses data from reader interviews, surveys and interviews with journalists and editors, not from the focus groups.

Findings

General trends. The data confirmed that most respondents read their local newspapers (about 96 percent), while only 43% read the national news; showing that the proximity matters in their choice of news outlets. Through the practice of reading a paper, the reader forms mutual, dynamic patterns of association, gaining a sense of connectedness, and shared understandings. These patterns of association and engagement vary in accordance with the factors of proximity, feelings of closeness, and shared interests. Readers create relational and dynamic clusters of perceived importance around these, some of which are shared with others living in close proximity. This kind of intersubjectivity is also important from the journalists’ point of view, which is why this section of our paper includes journalists’ responses.

The most important of our three theoretical concepts is proximity – firstly the immediate area around an individual, their hometown or city, followed by the municipality, and then the county. The local society can also be considered an active participant, not just an area division, because it impacts on the local setting.

Proximity. The issues that matter most to readers are those that happen the closest. “Closest” here can be specific to an area or to an issue. For some readers, the closest proximity means their immediate circle, such as their neighborhood. For other readers, proximity is a wider concept which branches out to places where they work or have some other relationship to – for instance, their children’s school, or the store where they buy their groceries.

With the local news, I feel I am a part of the local community; they talk about issues that are relevant for me (RP1:16 Man, over 60, post-secondary education). The newspaper is an important tool for finding out what is happening in the local proximity, according to 78% of our survey respondents, while 45% believed that the local paper helped them feel part of the local “community” – at least sometimes. Only about 4 percent of respondents never felt that the local paper helped them feel part of local society. The local press acts as a social glue which holds areas together by reporting current events which the reader perceives to be important – according to both the literature (Wahl-Jorgensen & Hanitzsch, 2009) and our respondents.
The readers perceive, define and talk about themselves as members of a group, and a sense of shared realities is vital for this. This varies in accordance with issues and areas. People living in close proximity to each other perceive a shared intersubjectivity, which is constructed and reinforced through interacting with each other, but also through interacting with institutions (Wahl-Jorgensen & Hanitzsch, 2009), such as the local newspaper.

It is fairly typical for the local newspapers to follow local politicians and decision making in the city, mixed with family news, organizations’ news, and trivial things that are happening. And all of it is the glue between people and creates a collective “yes that’s right, it was in the newspaper.” So, I think the local newspapers have a social function, it’s only local news media that can do it… But also as a social glue, a reinforced feeling of “us,” especially where I live among the people in my neighborhood, but also where I work (RP2: Woman, 41-60, masters-level education).

The Swedish word “närområde,” meaning “immediate area” was used frequently and prominently by interviewees discussing close proximities. As Goe and Noonan (2007) assert, physical and geographic spaces are still extremely important for forming a sense of community. People who live and work in a certain locality want to know what is happening in the immediate area because it matters to them and affects them. It has high relevance for them, as individuals and as a group; through shared associations and interactions with members of the locality, they become members of a collective. Some participants used the word “gemenskap,” or “community” to describe this attribute, as well as mentioning their collective engagement.
People within a locality engage in social interactions and share ties to the local proximity and each other, through mutual interests and values (Hillery, 1955).

Local newspapers are really important to me. I want to keep track of what is happening in my immediate area, in politics, culture, and everything else that is important for a society. With the help of newspapers, we bind together to form a whole and not as fragmented, all of us who live in […] are affected by what is happening here and, with the newspapers’ help, we are woven together and merge into a larger collective than those you would otherwise be close to – your neighbors and your colleagues. With the newspapers, we become part of a greater whole (RP3: Woman, 26-40, bachelors-level education).

The “närhetsfaktorn” or “closeness factor” was also prevalent when discussing proximity, being defined as the dynamic relationship between the closeness of something and its importance. It was notable that individuals did not consider everything in close proximity to be relevant to them, but this dynamic enables people to form a cluster around what does – or does not – matter. The “closeness factor” also provides a tool for readers to navigate through all the material in a newspaper and offers a pathway into shared associations in the immediate vicinity.

…they report the news so that it will be interesting for me as a reader, mainly with the proximity factor that I mentioned earlier… It might be good to start reading the newspaper to get into the community, I had not really thought about that before… (RP4: Woman, 18-25, bachelors-level education).

Everything that happens locally is very interesting, of course. Everything that happens in […] is very interesting to me because I live here. Even trivial news is interesting. If a garden shed burns down somewhere, I want to know. I would not care if it happened in Halland [other part of Sweden] (RP5: Man, 26-40, post-secondary education).

Journalists described proximity as both a geographically-demarcated area and a connection between people living near to each other. Existing shared associations are enhanced by tangible factors such as a newspaper’s geographic orientation and ambition to reinforce intersubjectivity, which creates group feelings of “us-ness,” or senses of community, as French et al. (2014) observe. Thus, understandings of what is local can be formed through a symbiotic relationship between local journalists and their readers (Lauterer, 2006).

Well, local community is a group of people geographically, but above all sociological demarcated, therefore that you somehow feel that you have a community that interacts together. I think that’s a bit more important than the geographical; the geographical can be divided in any way (RP6: Editor).

As mentioned above, local media has traditionally been identified as a tool to emphasize the connections between people and a place, through its tendency to publish things of importance for the locality (Hess & Waller, 2017; Franklin, 2005; Lauterer, 2006). Local journalists and editors live and work in close proximity to their readers, while people depend on the local paper to connect with the area and each other, and to gain information that interests and affects them (Lauterer, 2006). Journalists discussed their interactions with local society as both relevant and unavoidable, since they depend on this connection with others to do their job. Furthermore, they talked about these exchanges as being essential for gaining ideas from, and initiating discussions in, the locality.

As a journalist, I think I’d rather not write about things that concern the area nearest to where I live. I think that’s too close to me, so it can be difficult for me to be objective, like when it’s as close as my children’s schools, or nursery. Therefore, I would rather not cover that. I think it’s better as a journalist to monitor other areas of the slightly wider local community, like issues at large in the region. But I would prefer not to write about things related to those very closest to me (RP7: Journalist).

Feelings of closeness. Feelings of closeness are, in some respects, linked to proximity, although where proximity denotes an actual physical closeness, feelings of closeness derive more from an emotional sense of how a person perceives closeness and what they feel as close to them. An important term in discussing feelings of closeness is “lokalanknytnig,” that is, “local attachment.” Readers explained that they felt a sense of closeness, or local attachment, to a certain area and what went on there. This attachment forms when a reader feels a connection to stories which contain something that affects them personally and, therefore, has meanings for them Hartley (2009).

For some, this local attachment came from the close physical proximity mentioned above but, for others, it was a connection to a place they had once lived, where their parents lived, or something they felt an affinity to. As Hess (2013) remarks about the “geo-social,” it comes from a “sense of place,” which might not necessarily be a physical space, but could also be a relational one.
Even those who report the news can make use of local attachment by adapting broader news articles to fit a local level, making them more relevant for their readers. Newspapers contain different sections to guide their readers to certain subject matters, and reinforce the feeling of closeness.

[…] is good at covering what’s happening locally, I really get the feeling that I know what is happening in […] by reading the newspaper. What they write about tends to be relevant to us who live in the city and not just meaningless chatter to fill the newspaper, I think that is good. Sometimes I see a news story that I read about in the DN [a national newspaper in Sweden] and SvD [a national newspaper in Sweden] that has been taken down to a local level in […] and I think that’s good because it gives a perspective on its significance locally. I really think they are good at making a local connection in the news and I think that means that it feels more like the news affects me; it makes the news more interesting for me as a reader (RP3: Woman, 26-40, bachelors-level education).

This local attachment creates a bond of intimacy between the news and the reader, as well as producing a sense of connectedness to the locality. This was noticeable in both the survey and the interviews. This feeling of closeness also generates ties of association in the places where people live and work, and those they share common experiences with (such as reading the same reports and being affected by them). Thus, it serves a social function by connecting people who read the same news stories. They become part of a mutual understanding in a shared context, which creates a common “us.”
The journalists and editors interviewed said that the most important thing local journalists should do was make their readers believe that the paper had a local affinity with them. The goal was to be perceived as being close to the readers, so they felt the coverage was meant for them and would feel close to the things reported. They said it was difficult for the news they reported to affect everyone who read it, but they tried to reach those people who were personally impacted by stories. They aimed to provide diverse content, to appeal to the wider public.

The best news is that kind that concerns lots of people (RP8: Journalist).

The practitioners stated that your immediate locality is the place where you are interested in the smaller issues and, within which a sense of belonging, “us,” is developed. This “us” has similar interests as a group and is (at least partly) affected by the same things. Local journalism also contributes towards creating the sense of local and regional because their choice of what to report or omit defines the boundaries of a perceived locality (Hanusch, 2015).

Shared interests. Events that occur in a person’s immediate vicinity are perceived by them as the most important (however, the definition of an “immediate vicinity” varies). The close locality, where an individual feels a sense of connectedness, a sense of engagement and a shared intersubjectivity, is the area they are most affected by in relation to smaller issues (such as the school their family members attend or local healthcare). These are examples of the elements the papers cover which influence people’s constructions of their perceived realities (Howley, 2005) People in the immediate area have some kind of fundamental common interests, including issues that are important to them, both as individuals and as group members. The more nearby the issues were, the more important they were perceived as.

For me, local journalism is important. It is important to be informed about events both in the world, in Sweden but also in my city […]. I believe that, as a citizen, I have a duty to be aware of what’s happening in my community locally, nationally, and worldwide. I also need to be informed because of my role as a teacher, in order to participate in discussions about what is happening, with both the children and my colleagues (RP9: Woman, 18-25, bachelors-level education).

Issues in the close locality, mediated through local media, offer a regional context, providing shared knowledge and conversation points. People get the information they feel they need, about the things they perceive to be relevant to them.

The local press is absolutely vital. Because you need to have a local attachment that makes it interesting for the individual. There are many big newspapers who write about things that are national and international, but I think it’s important to have the local perspective also and not to drop it (RP10: Woman, 26-40, masters-level education).

The practitioners asserted that journalism takes place in relation to the public and, therefore, the articles must have relevance for them. They said that a reporter’s purpose is to cover relevant and important issues – both those that are being talked about, and others – to help readers orient themselves in society.

I think if you read the local newspaper you expect it to be written for the readers at a close level. We are out where they are and we write about their schools, homes for the elderly, in a very close way, not only do we describe it in great detail, but we actually are out where they are. I definitely think the readers want us to be as involved as possible. If it’s something at an individual school we write about it, and perhaps it’s just the people who live there, in that particular area, who are really interested in it, but we write it for them and the next time we are in another area (RP6: Journalist).

The issues reported should be close to the readers and must resonate with them personally, according to the professionals. However, a recurrent theme that emerged in the interviews was a journalistic ambition to cover as much as possible of what was relevant to the people living in the local area. Two factors they considered in this were space and time, along with how many people were affected. The goal was to have a mix of these, since nothing would interest everybody, but some things interested some people. Above all, they felt there was a need to ensure local attachment, to make the news seem relevant.

Discussion

This paper explores notions of shared intersubjectivity and engagement, in order to develop a deeper understanding of people who read their local newspapers (in the context of south Sweden), and how they create a sense of a dynamic “us” through that practice. This perception changes depending on the clusters formed around proximity, feelings of closeness, and shared interests.

The findings showed a sense of clusters forming around these concepts, both at an individual level, but also as group members, in people’s local areas. This point became apparent in earlier research which found that a shared sense of “us” was formed through dynamic relationships between people living within close proximity to each other and local news (French et al., 2014; Day 2006; Robinson, 2015; Hillery, 1955; Goe & Noonan, 2007; Tichenor et al., 1980). Some common elements of this sense of community and the notion of an “us” (for both consumers and producers) were shared values, ties to a geographic area, ties to each other, and social interactions.

These “us-ness” clusters are also generated by other key factors which were evident in both the literature and our interviews – common interests or issues, things that affect people as individuals, and as members of a group. Respondents felt that this created a sense of “us” and a dynamic cluster, where they could share patterns of association and engagement with other people in that same local proximity and context. This shows similarities with other researchers’ results – for instance, Tichenor et al. (1980) stated that shared associations interact when issues affect people as a group, while Hess (2013) asserted that news channels have an influential position on social flows in a local context.

Both proximity and a feeling of closeness were vital from the readers’ and the journalist’ points of view, as was a desire to connect. Readers want to read about things within close proximity that affect them, and journalists want to write about things that affect the readers in their own vicinity. This finding is supported by previous research about local and community newspapers (e.g. Hess &Waller, 2017; Franklin, 2005; Lauterer, 2006). Respondents explained that they felt this sense of connection through their engagement with, and links to, a geographic area; ties to each other through shared interests, work, lifestyle, culture etcetera.; and social interactions with each other within a group. These are the same criteria that Hillery (1955) considered necessary in order to have and reinforce a community – what we refer to as a dynamic cluster – and, through this, create a common “us.”
This creates connectedness to a locality, which aligns with the journalists’ belief that their task is to connect with the readers. News articles must be relevant for those who read them, but papers should still cover as many topics as possible, because not all the readers feel a connection to all the stories published, resulting in more generalist reporting.

By being part of the same news space and, particularly, reading news that affects them personally, readers form their own notion of a cluster or a group, a distinct “us,” while journalists must make assumptions about their intended public which help to create these clusters, by setting the agenda of what comprises a “newsworthy” story. In order to reinforce a successful community, it is important to know your audience and to choose which information to disseminate based upon that insight (Safko, 2012). People who read their local newspaper feel a connection to the locality, so these papers are important for engaging with and in the community, as Yamamoto (2011) notes. It helps people to form a collective around common values.

The sense of “us” and the clusters which arise from this, are dynamic and fluid, depending on proximity, feelings of closeness, and shared interests. It is also important to recognize that not all the people who read local news feel this way. However, the result is still significant, because many people who read the newspaper do see themselves as part of a collective, contributors to an “us.”
Similarly, journalists help to create the sense of a common “us” through their attempts to communicate with their readers as members of a group with common characteristics, such as shared interests. In this way, the journalists reinforce intersubjectivity, engagement, associations and the sense of a local “us.”

Conclusion

In this media-saturated, globalized world, journalists and newspapers need to understand how their readers cluster around particular interests in a local setting and how this creates a sense of “us-ness” in relation to others nearby. Since the focus here is local newspapers, there’s a given sense of content density. Because the media content must, in some way, relate to its audience. A local audience wants to learn about local news. However, relating to the news can create a sense of an “us.” Not only by publishing news of a certain local content density but how the news was presented and perceived.

In today’s media climate there is a lot to be said in regards of reader engagement, however this article strived to investigate how the reader perceives themselves and their community.

This study has identified the three dynamic key factors of local newspaper readership – proximity, feelings of closeness and shared interests. We have developed a conceptual

framework from this to understand the dynamic clustering of interests and feelings of closeness which are enacted by people living in the local community and through the relations between local newspapers, local journalists, and citizens. Local journalists and their journalistic practice can be seen as a catalyst in creating a sense of “us-ness.”

However, it is important to recognize that our findings were generated in a context where there is a strong and influential press, with high rates of newspaper subscriptions, in one area of Sweden. This represents an active readership, which the local press work hard to sustain. Not only by publishing news, the local press is also present in the society in other ways than just as a publisher, such as sponsoring events and cooperating actively with the municipalities and the other organizers in public events – which they use as part of sustaining their trademark and publicistic values.

It is still uncertain whether community is the right word to use in this context, due to the lack of clarity. We have chosen to include it mainly because it was the term readers used when describing themselves, and it matches previous research about what constitutes community.

Either way, there is a clear sense of an “us-ness,” or a dynamic clustering, which forms around the three dimensions described.
In order to develop this research further, one idea would be to use the same research design to discover how this interplay occurs in other parts of Sweden or within other Nordic countries, using this study as a basis. Another potential future line of inquiry would be to include younger people (aged 15-18), to ascertain how their use of local media differs in terms of engagement, intersubjectivity, and shared associations. In that case, it might be beneficial to adapt the research design according to the geo-social concept discussed by Hess and Waller (2013), because this might be even more relevant for young audiences’ media engagement in the digital world.

End Notes

  1. “Us”, from the Swedish word “vi”, here means the sense of belonging to a community of like-minded people.
  2. http://fojo.se/om-fojo/om-fojo
  3. https://stiftelsenbarometern.se/
  4. https://medialandscapes.org/country/sweden
  5. https://medialandscapes.org/country/sweden
  6. TS Media is an impartial media audit, which examines Swedish media and the media market. https://ts.se/
  7. Kantar Sifo is a Swedish company that conducts market research, media and opinion polls. https://www.kantarsifo.se/
  8. Nordicom is a Nordic knowledge center for media and communication, and it’s an institution within the Nordic council of ministers (Nordiska Ministerrådet).
  9. SCB, 2015.
  10. https://kundcenter.barometern.se/om-var-historia/
  11. 11 Regpress, LNU. https://lnu.se/globalassets/dokument—gemensamma/regpress/regpress_preliminary-content-analysis-1.pdf
  12. https://medialandscapes.org/country/sweden
  13. The SOM Institute: https://som.gu.se/
  14. through SurveyMonkey.
  15. The dominant regional media group.
  16. To ensure anonymity, survey, interview and focus group respondents are referred to as a numbered ‘RP’ instead of their name, and some socioeconomic details about them are provided for context.

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About the Authors

Emelie Kempe (main author) (Linnaeus University) can be reached at Emelie.kempe@lnu.se.

Annelie Ekelin (Senior Lecture, Linnaeus University) can be reached at Annelie.ekelin@lnu.se.

Anette Forsberg (Senior Lecture, Linnaeus University) can be reached at Anette.forsberg@lnu.se.

Britt-Marie Ringfjord (Linnaus University) can be reached at Brittmarie.ringfjord@lnu.se.

Mats Wahlberg (Linnaeus University) can be reached at Mats.wahlberg@lnu.se.

Bridgette Wessels (Professor, Glasgow University) can be reached at Bridgette.Wessels@glasgow.ac.uk.

Categories
Community Journalism Journal Issue 1 Volume 9

The Reddit Oasis: Analyzing the potential role of location-based subreddits in the alleviation of news deserts

This mixed-method qualitative-quantitative content analysis examined if content posted to location-based pages on Reddit could alleviate the impact of news deserts. News deserts are areas where, due to newspaper closures and a lack of attention from television stations, a community has no regular news source. Six hundred posts across 20 location-based subreddits were coded based on FCC criteria for information needs. The results indicate content is primarily focused on emergencies and civic information.  

Many communities in the United States have been, and still are, experiencing a journalistic crisis in the form of news deserts (Abernathy, 2016). The term is used to define areas where, due to closures of newspapers and a lack of attention from television stations, a community is left with no regular publication of “credible and comprehensive news and information” as defined by the book The Rise of a New Media Baron and the Emerging Threat of News Deserts (Abernathy, 2016). The Southeastern U.S. has been hit the hardest by this phenomenon, with a total of 91 counties without any newspaper. The next-closest region is the Mountain West, with only 28 counties without a newspaper. No Southern state has been hit harder than Georgia. Georgia has 28 counties without a newspaper. That is more counties without a newspaper, either daily or weekly, than all of the West Coast, Mid-Atlantic, and New England states combined (Abernathy, 2018). From 2009 to 2018, the number of newspapers in Georgia decreased 21%, newspaper circulation declined 48%, all while the overall population of Georgia increased about 9.5%. The news deserts are often seen as the result of the chaotic, shifting nature of the modern news economy, one where newspapers have seen their traditional ways of making money shrink due to competition from the Internet and a changing reader base (Napoli et. al., 2019). As newspapers run out of money and close or become shells of their former selves, the areas they cover lose access to vital information.

The Federal Communications Commission and the University of Southern California released a report called “Review of Literature Regarding Critical Information Needs of the American Public” (Friedland et. al., 2012). In the report, the FCC and USC detail eight key needs that communities have that are fulfilled by local news outlets. Those are: access to clear and credible information during emergencies; access to health information; information about local schools and educational possibilities; information about transportation; short-term and long-term information about the environment and planning; economic information concerning development and opportunities; information about local civic institutions and interaction; and information about the local impact of state and federal-level political decisions. As local newspapers close and news deserts form, those key eight needs are left unfulfilled for millions of Americans (Abernathy, 2016). This has left many mass communication researchers searching for a solution to the news desert problem.

This is where Reddit comes into play. Reddit is one of the biggest digital spaces in the United States. As of March 2020, it is the sixth most-visited website in the U.S. (Alexa, 2020). The site, which might be most-accurately called a “social link aggregator,” is not one single thing, but rather a huge network of smaller topic-specific pages called “subreddits,” where people can post content, comment on other people’s content, and vote positively if they like that content and negatively if they do not (Widman, 2020). There are subreddits for any conceivable topic, from identifying insects to finding friends for table-top games to swimming pool maintenance. And, on Reddit, there are subreddits that have been made to represent geographic areas. Each of the 50 states within the U.S. has its own subreddit, many of which have more than 10 million subscribers. Within each state, there are anywhere from dozens to hundreds of subreddits made for cities, towns, and communities, and many of those subreddits are active hubs where users post about concerns they have in their local area, share stories, announce new restaurants, advertise garage sales, and post photos of lost pets. Within larger cities, there are subreddits dedicated just to specific neighborhoods. There is a ribbon of digital highway crossing the U.S. in the form of these location-based subreddits.

This study analyzed 30 of the top posts in 20 location-based subreddits in Georgia to see if the eight needs identified by the FCC and USC via Friedland et. al. (2012) are potentially being fulfilled by the content posted to those location-based subreddits. The study examined if the subreddits could organically create enough of the right kinds of information, not simply reposted from a local or regional newspapers, but original to the subreddit itself, to alleviate some of the lapses in critical information caused by news deserts.

Literature Review

Uses and Gratification Theory

From a theoretical standpoint, it is important to establish that there are specific needs associated with consuming local news. This study, which looks at the eight needs identified by the FCC and USC (Friedland, et. al., 2012), uses Uses and Gratifications Theory to support the concept of information as a human need. As it was articulated by Katz and Blumler (1974), Uses and Gratifications Theory outlines the reasons people consume media. Among the reasons are cognitive needs, affective needs, personal integrative needs, social integrative needs, and tension-free or entertainment needs. This study focuses on the cognitive, or informational, needs that are associated with news media.

Key to Uses and Gratification Theory is the idea of the active audience (Kaye & Johnson, 2002). Understanding the audience as a self-aware consumer was a departure from the media-effects focus of the 1940s. At that time, a person’s motivations were of less interest to researchers than the impact of media interaction. The shift to emphasizing individual’s goals and needs makes the theory uniquely suited for internet-based research. Uses and Gratifications research is adapting to the changing media landscape. Sundar and Limperos (2013) argue that the not all gratifications are the direct result of need and that technology can change a person’s needs. They point out that the type of engagement used with online media requires more active interaction and selection of content than traditional media. Ruggiero (2000) said that while the question remains the same – why do people use one form of communication over another – there are new concepts that need consideration in our understanding of Uses and Gratification. He introduced these additional concepts: interactivity, demassification, hypertextuality, asynchroneity and interpersonal aspects of mediated communication. He also pointed out that Uses and Gratifications Theory provided a “cutting edge” theoretical approach for new media (27). Use of the internet, and by extension a location-based subreddit, may therefore be best interpreted through a Uses and Gratifications lens.

News Deserts

News deserts are geographic areas where key issues and events are no longer covered journalistically in daily or weekly newspapers or via dedicated professional news websites (Abernathy, 2016). From 2008 to 2018, more than one in five newspapers ceased operation. The newspaper closures have disproportionately been in areas not typically serviced by either larger metro daily newspapers or local TV news stations.

As Abernathy (2018) describes it, the news deserts are expanding quickly in areas that may have vastly different demographics from one another, from inner-city neighborhoods to affluent suburbs on the periphery of metro areas to rural agricultural towns. Those areas were once serviced by smaller local publications, but since 2004, almost 1,800 local newspapers have shut down. The reasons for this sharp decline are primarily economic. Newspaper circulation over the last 15 years has decreased from 122 million to 73 million, and decreasing circulation means less advertising revenue. Demographically, people who live in the counties that are considered either total news deserts or emerging news deserts have a five percentage-point higher rate of poverty, have a medium income $14,000 lower, and have a 14 percentage-point lower rate of people with a college degree. The lower income also means less advertising revenue for a newspaper or news product wishing to operate within that area. The period of growth for news deserts also correlates with the trend of newspapers being purchased by larger and larger chains that consolidate, and to make up for the cost of consolidation, tend to cut reporters, editors and photographers, along with shutting down bureau offices and constricting coverage area (Fox, 2019).

The shutdown of thousands of local papers has left 3,143 counties in the U.S. without a single newspaper or dedicated news website devoted to specifically covering issues within that county (Abernathy, 2018). That is not to say that every area noted in the data on news deserts is without a newspaper. One of the newest areas of analysis in studying news deserts is that of the “ghost paper.” A ghost paper is defined as a small weekly or daily newspaper that still publishes, but whose budget is no longer big enough to perform proper journalistic coverage (Abernathy, 2018). Ghost papers often carry an excess of wire copy and may be limited to only one or two stories written by local reporters per edition.

Abernathy (2018) points out that television news does not combat the problem of news deserts. Although local television news does cover stories from news desert areas, there are two problems. One is that TV content from news desert areas tends to be limited to only one or two stories per broadcast, as TV news stations tend to keep their reporters close to their main metro area. The other is that the few stories they cover from news desert areas are almost always limited to four topics: crime, weather, sports, and soft features.

The way news deserts impact society is still being actively researched. The growth of news deserts is impacting the entire “news ecosystem” (Miller, 2018). Miller (2018), through a series of interviews with editors and journalists, notes that important investigative reporting often begins with otherwise mundane city council meetings, school board meetings, and zoning meetings. This is reflective of the role of journalists as watchdogs and journalism as having a key role in democracy (Roughton, 2019). News deserts tend to have lower voter turnout, leading to questions about the press and the long-term health of an informed electorate (Abernathy, 2016). Areas where news coverage declines tend to see an increase in government inefficiency and municipal borrowing (Gao, Lee & Murphy, 2018). Even physical health is affected. Health researchers and epidemiologists often study local news content when analyzing areas at risk of serious health outbreaks, which means those very same epidemiologists are less able to quickly target said outbreaks (Branswell, 2018).

There is compelling research on inventive ways to “fix” the problem of news deserts. Some work has focused on the need to better assess the nature of local journalism, focusing on infrastructure of news production, the output of news, and the quality of said news coverage (Napoli, et. al., 2016). Some researchers have attempted to more clearly understand the informational need gaps when news in an area is lacking by assessing different models of need (Watson & Cavanah, 2015). Dedicated online news sites have been a hopeful solution, but many are short-lived, and those that survive tend to be clustered close to metro areas already serviced by a larger daily newspaper or TV news (Abernathy, 2018; Nygren, Leckner & Tenor, 2018). This study is a continuation of the work into what options may exist to “fix” news deserts, as it examined the potential of Reddit, with its myriad location-based subreddits and democratic system of posting content, to act as a method of fulfillment of the needs of communities that were once filled by local newspapers.

This research also shares some commonalities with researching examining user-generated content, which is sometimes referred to as citizen journalism or participatory journalism. User-generated content is the processing and distribution of news-related content that was originally created not by a professional, trained journalist, but instead by someone from the audience (Paulussen & Ugille, 2008; Lewis, Kaufhold & Lasorsa, 2010). User-generated content could be anything from a photograph of storm damage posted to a news outlet’s Facebook page to a full solicited article of a city council meeting. Professional reaction to user-generated content is inconsistent. Lewis et al. (2010) found that editors who disapprove of user-generated content did so on two differing grounds: theoretical and practical. For theoretical, the issue was a concern over amateurization of the industry, and for the practical, it would take too much work to make sure the content met professional standards.

However, one important distinction between this research, which looked at Reddit, and pure user-generated content, is that UGC involves a central, controlled organizational structure. The question of community news publications relying on UGC, by default, involves a conversation about the centralized structure and what it chooses to distribute. With Reddit, there is no central authority beyond the moderators and site administrators, neither of which approach the centralized role of an editor.

Reddit

Reddit is neither a social media platform nor a forum, neither a news website nor a message board. There is no single, central “Reddit.” Instead, the website is constructed out of more than 500,000 “subreddits,” or smaller sites dedicated to specific topics (Widman, 2020). Each “subreddit” is identified in the URL of the website by the notation “/r/,” which has led to the popular nomenclature of including the “/r/” in the name of the overall subreddit. Each subreddit can be subscribed to by people who have signed up and made an account with Reddit. Once they have subscribed to that subreddit, they will see content from that subreddit in their main feed, like the “wall” of a social media site. The subreddits range in size from the gigantic /r/funny, a very general subreddit made for posting funny photos with about 30 million subscribers as of April 2020, to /r/slowcooking, where people share Crock Pot recipes, with about 2 million subscribers, to smaller subreddits of increasingly niche topics with fewer subscribers.

The uniqueness of Reddit comes from the way users interact with it. Users have the option to post items to subreddits of their choosing, with the options being a text post, an image post, or a link. A text post is like a blog. The content will show up with a headline for others to read and a body of text written by whoever posted it. An image post is an uploaded photograph or video clip, or one linked from an independent hosting site like Imgur, where other users can click a small icon and make the image or video itself appear without having to go to another page. A link post is a hyperlink to another, outside website.

Reddit is very popular. According to Alexa (2020), Reddit is the sixth most-visited website in the U.S. based on unique page views. According to their own internal data, Reddit regularly averages 234 million unique users and 8 billion page views a month (Smith, 2018). The numbers alone indicate that Reddit has the potential to act as a powerful digital space. It has more people visiting, sharing, clicking, and reading than any news site. Yet there have been comparatively few academic studies examining Reddit, using it as a basis for an online, digital space in the same way sites like Facebook and Twitter have been examined.

Research Questions

The study progressed with two research questions:

RQ1: Do location-based subreddits contain user-created information in ways that fulfills the needs that community newspapers once did?

RQ2: What needs and sub-needs, as categorized by the FCC and USC (Friedland, 2012), are being fulfilled by location-based subreddits?

Methods

This study was conducted as a mixed-method quantitative and qualitative content analysis. First, a sample was formed. This study focused on Georgia because of the research that shows the Peach State has more news deserts than any other state both in raw number and per-capita (Abernathy, 2018). A list of all location-based subreddits was found on the subreddit called “/r/LocationReddits.” Each subreddit listed as being in Georgia was checked, and if there had been at least one post made to the subreddit within the last week, the Georgian subreddit was included in the sample. Having at least one new post within a week showed that the subreddit was at least somewhat active. Twenty subreddits qualified to be included. They are: /r/Alpharetta, /r/Athens, /r/Augusta, /r/CarrolltonGeorgia, /r/Cartersville, /r/CherokeeCountyGA, /r/ColumbusGA, /r/DaltonGA, /r/DecaturGA, /r/Gwinnett, /r/JohnsCreek, /r/Macon, /r/Marietta, /r/Pooler, /r/Newnan, /r/RomeGA, /r/Roswell, /r/Savannah, /r/Smyrna, and /r/Valdosta. The number of posts made in the last week during the period of time where these subreddits were evaluated on their activity level ranged from a single post on five of the subreddits, to Savannah, with 37 new posts in the previous week.

There was one large subreddit that was not used in this study: /r/Atlanta. When examined, /r/Atlanta had more than 300 posts in the previous week, making it quite active. But the intention of this study is to examine the potential for geographically based subreddits to potentially alleviate the problem of news deserts. Atlanta, as a major metropolitan hub, is the center of a large TV market, and has plenty of available news media. It was therefore excluded from the sample. The Atlanta subreddit lists other neighborhood-specific subreddits like /r/Midtown and /r/BuckheadGA, but none of them except /r/DecaturGA met the criteria of having at least one new post in the previous week.

Once the 20 subreddits were picked, the top-30 most-upvoted posts in the history of the subreddit were screen-captured in order to save and analyze. One post was considered one unit of measure. The screen-capturing occurred in January 2020. It is important to note that while coding and analysis was occurring in March and April 2020, a cursory look at the subreddits in the sample revealed that some posts about that city or county’s response to COVID-19 had made their way into the top-30 posts by upvote. If analyzed in April 2020, the sample would likely result in more items coded in the “health” category. The top-30 all-time posts were picked instead of the 30 most-recent posts in order to get a better sense of the kinds of content that the subreddit values the most and potentially sees the most importance in. It also helps avoid issues where a single recent news event dominates the entire subreddit. Each of the 20 subreddits in the sample were assigned a “desert score.” This was based on the UNC county-by-county data and was a number of how many newspapers, both daily and weekly, exist in the county (Abernathy, 2018). Five of the subreddits scored a 1 on the “desert score,” indicating they had only one newspaper left serving the whole county, something the UNC data notes as being high risk for becoming a total news desert. Three of the subreddits in the sample, /r/Alpharetta, /r/JohnsCreek, and /r/Roswell, had a desert score of 11, meaning there are 11 different newspapers within that county, the highest in the entire state of Georgia. That was because they are geographically within Fulton County, which is also one of the main counties Atlanta is in, and most of those 11 publications within the data are based in Atlanta.

Another important distinction with the sample involves the geography of Atlanta’s suburban sprawl. The Atlanta Regional Commission (2021) recognizes 10 counties that together compose the Atlanta metropolitan area: Cherokee, Clayton, Cobb, DeKalb, Douglas, Fayette, Fulton, Gwinnett, Henry, and Rockdale. Some subreddits in the sample come from areas that are designated as existing within the Atlanta metro area, such as /r/Gwinnett in Gwinnett County, and /r/Marietta and /r/Smyrna in Cobb County. Those areas are within the coverage area of the Atlanta Journal Constitution, however because the AJC is not located within Cobb County, it does not register as a news outlet in the news desert data.

Information about the subreddits in the sample, as well as their desert scores and population, can be found in Table 1.

 

Table 1

 

Subreddits used in the sample of this study and information about the real-world location and subreddit activity.

Subreddit name Real-world county News desert status Subreddit subscribers County population Posts to subreddit in week before data collection
/r/Alpharetta Fulton 11 1,696 57,551 6
/r/Athens Clarke 2 6,511 125,964 25
/r/Augusta Richmond 3 3,471 195,844 18
/r/Carrollton Carroll 2 205 24,388 1
/r/Catersville Bartow 3 244 19,731 2
/r/CherokeeCountyGA Cherokee 2 465 254,149 1
/r/Columbus Muscogee 2 1,376 189,885 6
/r/DaltonGA Whitfield 1 369 33,500 2
/r/DecaturGA DeKalb 1 1,230 19,335 1
/r/Gwinnett Gwinnett 1 3,547 927,781 14
/r/JohnsCreek Fulton 11 238 76,738 2
/r/Macon Bibb 1 1,030 153,095 3
/r/Marietta Cobb 1 1,983 60,806 3
/r/Pooler Chatham 4 208 19,414 3
/r/Newnan Coweta 2 428 33,039 1
/r/RomeGA Floyd 1 448 36,303 2
/r/Roswell Fulton 11 1,227 88,346 1
/r/Savannah Chatham 4 7,100 136,286 37
/r/Smyrna Cobb 1 677 51,265 2
/r/Valdosta Lowndes 1 460 54,518 2

 

It is important to note that the Columbia Journalism Review has collected their own data on how many newspapers exist in each county, but they only have data on daily newspapers, not weekly newspapers (Applegate & Hoffman, 2017). Since smaller rural communities are disproportionately impacted by expanding news deserts (Abernathy, 2014), and many of the subreddits in the sample are for smaller rural areas, data on the number of weekly newspapers that often operate in these areas was needed for comparison. Another important note is that there are recorded criticisms of Abernathy’s (2008) news desert data. One of the more prominent concerns shared by the Georgia Press Association is that Abernathy (2008) does not include newspapers that exist to publish government-mandated legal notices (Williams, 2020). Abernathy has responded that those publications do not meet the FCC’s criteria for a newspaper. This study used the same FCC criteria, and as such, would not have included those publications as functioning news outlets.

Next, a codebook was developed to help shape the qualitative assessment at the individual post level. First, it was noted if each post on the given subreddit was a text post, an image post, or a hyperlink. If the post was a hyperlink, it was noted if the hyperlink went to a news website or not. If the post went to a news website, it was noted what kind of news was being linked, namely to determine if the news outlet being linked to the subreddit was from a local source, a regional source, or a national source. This determination was important, because if a geographical subreddit is only acting as a conduit for what a local newspaper is publishing, it is not really acting to alleviate the problem of news deserts. This study was fundamentally examining if these subreddits were acting as their own generators of news and information that could fulfill the needs noted by the Friedland et. al., (2012) study. Finally, the needs and sub-needs from that report were noted. Coders were asked to identify if the post contained information pertaining to: emergencies and public safety, health, education, transportation, environment and planning, economic development, civic information, or political life. Each one of those eight needs also had a list of sub-needs as noted in the FCC and USC research (Friedland et. al., 2012), and coders were asked to pick the sub-need that best applied or note “other” when necessary. Coders were told they could select more than one need being fulfilled by the same post, but they were asked to explain their decision in the codebook. Coders were asked to write a short description explaining the topic of the post and how it fit within the sub-need, or if it did not fit within a listed sub-need, why it still should be considered as fulfilling a need.

Intercoder reliability was tested using two trained independent coders who cross-coded three posts from each subreddit, for a total of 60 posts. First, the numeric overlap was scored as if it were a quantitative content analysis. Those numbers indicated agreement at 93%. The justifications for noting a sub-need were also compared. Although this qualitative component was not calculated mathematically, the coders agreed in their justifications in 56 of the 60 tested posts.

Results

A total of 600 posts were coded, 30 from each of the 20 subreddits. Of the 600 coded posts, 201 (33.5%) were text posts, 224 (37.3%) were image posts, and 175 (29.1%) were hyperlinks. Although the proportion of type of post appears even when looking at the dataset as a whole, once broken down into individual location-based subreddit, differences do appear. Of the 30 coded posts from /r/Savannah, 27 (90%) were image posts. And, of those image posts, most fulfilled no informational need. Almost all of them were either memes containing inside jokes about the area or were simple photographs showing off the beauty of the historic areas of the city. The same trend is seen is some of the other location-based subreddits in more populated areas. In /r/Augusta, 24 (80%) of the posts were image posts, and in /r/Athens, 21 (70%) were image posts. In general, the more populated subreddits relied more on image posts, while smaller subreddits had an even split, and the smallest subreddits tended to have more text posts. This appears to be more connected to the given location being one with a higher volume of tourism in a more tightly centered metro area than any other variable, as Savannah is known for its history and architecture, Augusta for the Masters Tournament, and Athens for the University of Georgia and its music scene.

First, some of the quantitative components of the content analysis will be addressed. Of the eight needs examined from Friedland et al. (2012), there was a divide between four needs that were popular on the subreddits, and four that were not. Of the 600 total coded posts, 338 were identified as fulfilling the eight needs. Breaking that down, 101 posts (16.8%) contained information that could be identified as fulfilling the need for information on emergencies and public safety, followed by 69 (11.5%) that fulfilled the need for civic information, 48 (8%) that fulfilled the need for economic information, and 40 (6.6%) that fulfilled the need for political information. Those four needs represent the most popular. The four needs that were less fulfilled were transportation information with 24 posts (4%), information on education and schools with 20 posts (3.3%), health information with 19 posts (3.1%), and environmental information with 17 posts (2.8%).

However, it is important to note that some of those posts which were coded as fulfilling one of Friedland et. al.’s (2012) needs were posts that were hyperlinks back to existing news websites. For the purposes of this study, those must be accounted for, as they do not represent a subreddit organically fulfilling the role that either a closed community newspaper or a ghost newspaper once filled. At that point, the subreddit is acting as a conduit for existing news coverage, meaning they are not alleviating the problem of news deserts. Of the 600 coded posts, 163 (27%) were identified as coming from existing news sites. Of the 163 linked news sites 40 (24.5%) went to local newspapers, 30 (18.4%) went to local news websites, 37 (22.6%) went to local TV stations, 25 (15.3%) went to regional newspapers, 19 (11.6%) went to regional news websites, and 12 (7.3%) went to national news websites. None of the 600 coded posts linked to national newspapers or national TV news outlets. The most prominent single news source was the Atlanta Journal Constitution, even in southern areas of the state such as Valdosta and Macon, which are 228 miles and 83 miles from the Atlanta metropolitan area respectively.

The goal of this study was not just to count how many posts qualified as fulfilling the needs defined by Friedland et. al. (2012), but to qualitatively examine how qualifying posts are potentially fulfilling the sub-topics of those needs defined in the same research. To do this, the results will now be broken up by need, with sub-needs analyzed within. They will be ordered from most-fulfilled need to least-fulfilled need.

Emergencies and Public Safety. Information on emergencies and public safety was by-far the most-posted form of information fulfillment. Of the 101 coded posts, 49 were posted organically from non-news sources. Breaking the sub-topics down further, of the 101 posts that fulfilled the need for information on emergencies and public safety, 53 (52.4%) involved policing and crime, 11 (10.8%) involved outbreaks, 7 (6.9%) involved Amber Alerts, 6 (5.9%) involved dangerous weather, 1 (0.9%) involved terrorism, and 21 (20.7%) were counted as “other.” Many of the reported “others” were people upset over a run-away pet, often posting photos and contact information and asking if anyone has seen it to let them know.

The most common context for policing and crime was people reporting crimes or posting evidence of crimes. The nature of these crimes ranged from car burglaries to shootings. This follows one of the norms of traditional journalistic coverage, where crime is often disproportionately covered. Ironically, the subreddits, despite not being traditional news, followed those same trends. There was also an element of breaking news and usefulness to the reader in some of the posts, as can be seen below in Figure 1, where a user is warning others who might live in the Blanton Street neighborhood of Valdosta to stay indoors because of a shooting.

Figure 1

This is the same kind of content, with the same applicability, that one might find on the website of a local news website, however the information was reported organically by a Reddit user. The language is less professional, as a trained professional reporter would not likely say victims are “probably dead,” but if the end goal is to keep people away from a dangerous area, then the post is fulfilling that need.

Civic Information. Of the 69 posts that fulfilled the need for civic information, 50 (72.4%) were posted organically from non-news sources, making it one of the most organic categories in information sharing. Of the 69 posts, 42 (60.8%) were coded as recreational opportunities, 8 (11.5%) were coded as culture and arts, 4 (5.7%) involved non-profit organizations, 4 (5.7%) involved social service programs, and 10 (14.4%) were coded as “other.” There were no posts about libraries, churches, or other religious institutions. The vast majority of information fulfillment in this was people posting things to do, and most of that involved real-world meet-ups or events of some kind. And along with that, most of the coded “others” were people inquiring about non-specific recreational opportunities, which was not enough to qualify it as describing a recreational activity but is still similar. An example of a recreational opportunity post can be seen below in Figure 2.

Figure 2

Although there are clear holes in how location-based subreddits are conveying civic information, the kinds of content that is being posted in regard to recreational opportunities mimics the kinds of coverage one might see in an “events calendar” section of a community or newspaper. The posts contained information about who will be there, what the event is, where it is, and when it will start.

Economic Development. Economic development was the first of the coded Friedland et. al. (2012) topics to be diverse in the qualification of sub-needs. Of the 48 posts that fulfilled the need for information on economic development, 22 (45.8%) were posted organically from non-news sources. Of the 48 posts, 24 (50%) were coded as “other,” 15 (31.2%) were coded as economic development, 5 (10.4%) were coded as job opportunities, and 3 (6.2%) were coded as small business information. None were coded as information on job training or retraining. The “other” categorization required a deeper look. There were two distinct themes in the posts coded “other.” The first were announcements of new businesses opening that did not specify that they were hiring, because if they were hiring, they would have been coded as “job opportunities.” The second were posts about local established vendors who set up during art festivals, parades, farmer’s markets, etc. An example of this can be seen in Figure 3 below.

Figure 3

Political Life. The political information category was also diverse. Of the 40 posts that fulfilled the need for information about political life, 20 (50%) were posted organically from non-news sources. Of the 40 posts, 10 (25%) were coded as being about voting and elections, 7 (17.5%) were about public meetings and outcomes, 6 (15%) were about city council or council elections, 3 (7.5%) were about state-level issues, 2 (5%) were about county government, 1 (2.5%) was about neighborhood councils, 1 (2.5%) was about political regions within a city, and 9 (22.5%) were coded “other.”

One of the most popular topics posted about in this sub-need that were not from existing news sources was how to register to vote, where to look up your voting location, and where to check if your voter’s registration is still valid. This represents a utility use, users of these location-based subreddits posting this information are providing crucial information to potential voters. There may likely be people who have participated in elections for the first time because they saw information on how to register, or were reminded about upcoming elections. This can be seen in Figure 4 below.

Figure 4

Transportation Systems. Of the 24 posts that fulfilled the need for information on transportation systems, 19 (79.1%) were posted organically from non-news sources. Of those 24 posts, 9 (37.5%) were coded as traffic and road conditions, 4 (16.6%) were coded as mass transportation, 3 (12.5%) were coded as debate over growth, and 7 (29.1%) were coded as “other.”

The most common topic in this sub-need was complaining about traffic backups, potholes, speeders, and flooding roadways. There were more posts about these complaints than were officially coded as such, because many of the posts were memes joking about falling into potholes or people who ignore riders in bike lanes. These posts that were purely jokes and memes were not coded as information fulfillment, as they are not informative. However, if they contained either some form of geographic-based warning, such as a joke about how much longer it will take someone to get to work now that so-and-so road is closed for repair, then it was included. Figure 5 represents one of these posts. The language of the headline is pointed and joking, implying that drivers in Alpharetta do not know how to properly use a roundabout. However, the linked image itself is a non-joking informational graphic about the etiquette of entering and exiting a roundabout. Despite the joking headline, this could clearly be seen as fulfilling an informational need for some.

Figure 5

Education. One of the most difficult categories to code was the education category. Of the 20 posts that fulfilled the need for information on education, 6 (30%) were posted organically from non-news sources. Of the 20 posts, 5 (25%) were coded on the quality of schools, and each of the following were coded with 1 (5%) post each: teacher performance, student academic achievement, school curricula, job training, and higher education. The criteria of school funding and school choice were not selected, and 9 (45%) posts were coded “other.” This represents one of the highest percentages of “other” within the sample.

All five of the posts on school quality came from existing local news sources, and all five were simple news stories about the “grades” of local high schools. Despite Reddit being popular with college-aged people, there was almost nothing about higher education. This is interesting, as the sample included subreddits with prominent universities within their geographic area, such as the University of Georgia, Augusta University, Georgia Southern University, the Savannah College of Art and Design, the University of West Georgia, and Valdosta State University, among others. One interpretation of this is that those universities have their own subreddits dedicated to them. The kinds of content organically posted was scattered and hard to find any useful commonalities besides posting about training sessions and community classes. This can be seen below in Figure 6.

Figure 6

Health. Health, despite not coming up very often, was also one of the more diverse categories. Of the 19 posts that fulfilled the need for information on health, 7 (36.8%) were posted organically from non-news sources. Of the 19 posts, 5 (26.3%) were coded as the spread of disease and vaccinations, 4 (21%) were coded as local health campaigns, 2 (10%) were coded as health programs and services, 2 (10%) were coded as availability of care, 1 (5.2%) was coded as family and public health, and 5 (26.3%) were coded as “other.”

Although information about diseases and vaccinations was the most-coded sub-need, all of the posts in that category went back to existing news websites. It was the “other” where this category showed its potential as a form of information spread. The “others” were often in the form of warnings, such as someone eating at a restaurant and falling ill. One example of useful organic information in this category can be seen in Figure 7 below, where a Reddit user has gone to the Cherokee County’s department of health website, collected public data on restaurants with failing health inspection grades, compiled it into a single document, converted that document into an image, and posted it to /r/CherokeeCountyGA. This is important, as it represents a user of this subreddit’s willingness to take action to share crucial information that otherwise sits on a government website. It is this user acting almost as a journalist.

Figure 7

Environment and Planning. Information on the environment and planning was the least-posted form of information fulfillment. Of the 17 posts that fulfilled the need for information on the environment and planning, 7 (41.1%) were posted organically from non-news sources. Of the 17 posts, 5 (29.4%) were coded as environmental problems, 5 (29.4%) were coded as natural habitats for recreation, 2 (11.7%) were coded as natural resource development, 1 (5.8%) was coded as water and air quality, and 1 (5.8%) was coded as environmental hazards, while only 2 (11.7%) were coded as “other.”

The categorization of these sub-needs posed a similar challenge to the sub-need of transportation. Many of the organic posts were photographs of walking trails or parks with a headline talking about how nice of a day it was. Those were not coded as being informative. However, if a post contained a photo of a walking trail and had information about where to access the trial, or how much access costs, or the conditions of the trail, that was coded as fulfilling a need. An important example of this information fulfillment can be seen in Figure 8, where someone has posted a video on how to maneuver hydraulic currents in a kayak after two kayakers died at a popular area known as “Redneck Beach” in Athens.

Figure 8

Discussion and Conclusions

R1: Do location-based subreddits contain user-created information in ways that fulfills the needs that community newspapers once did?

The results of this study indicate that although location-based subreddits are not functioning in a way to act as a one-for-one replacement for local newspapers, they do show potential to serve as a way for people to share important information about happenings in their communities, and some people are already using them in this way. There was a particular emphasis on utility. From health information about which restaurants to avoid, to how to properly maneuver a roundabout, to warnings about avoid an area after a shooting, there was content posted that a reporter for a local newspaper could easily have crafted into a news story, vetted through sources and written in newswriting style. However, the subreddits also have an issue of over-emphasis on certain topics. This will be discussed with R2.

R2: What needs and sub-needs, as categorized by the FCC and USC (Friedland, 2012), are being fulfilled by location-based subreddits?

In the same way that television news has been identified as not alleviating news deserts because they focus on crime, weather, sports and soft stories too often, perhaps the same criticism can be leveled at these location-based subreddits for focusing so much on two main topics – emergencies and civic information. And within those needs, there were very clear trends in the sub-needs. For emergencies, it was crime. What constitutes “crime” coverage was more nuanced, however. The content ranged from someone asking for help finding a stolen bike, to warning others that people are breaking into cars on a specific street, to something as serious as warning others to stay away from an area where a shooting has occurred and an armed suspect is still on the loose. The latter was likely covered by journalists in the area, but the timing on the post in Figure 1 indicates that this was a breaking event, and the post was made before journalists had the time to report on it. For civic information, it was recreational opportunities – things to do around the community. Although some may see this as “soft news,” as our society grows more and more alienated, location-based subreddits acting as the events calendar in place of a shuttered or ghost local newspaper can possibly help alleviate at least some of that problem.

Some needs and sub-needs are clearly not being met by these location-based subreddits. Environmental issues were barely discussed, and the ones that were tended to be lighthearted information about local outdoors recreation. As our society faces the impact of climate change and global warming, people in smaller communities are going to need access to credible, vetted information. Health was also barely covered. One common element of both health and environment as topics that perhaps explains why they were posted about less is that they are difficult topics that require some scientific knowledge to be able to convey the seriousness of the issues. Although this was stated earlier, the researchers would like to reiterate that the data for this study was collected prior to the COVID-19 pandemic taking full hold in the United States, and they recognize that if the data were collected today, coronavirus alone would likely be enough to increase the number of health articles.

The topic areas that were lacking in the sample also represent one of the issues that other researchers have found with user-generated content: some journalism requires access or knowledge that tends to only be bestowed to journalists (Lewis, Kaufhold & Lasorsa, 2010). Although Georgia’s robust public record laws allow all citizens access to government records, few are trained in the procedure to procure them in the way journalists are taught. That means that someone might post that a shooting has just occurred down the street and people should stay away from that area on a community subreddit, but that person is less likely to go and request an arrest report, or record interviews with police or neighbors about what happened, or go cover the ensuing criminal trial. The results indicate that community Reddit have enormous potential for fulfilling an overall “witness,” role of journalism, but less potential for the “watchdog” role without training or incentive for follow-up. The content that was the most prevalent tended to be the content that could be obtained and posted with little effort. However, there was one post that bucked that trend: the post by the individual in /r/CherokeeCountyGA who collected the failed health inspection reports of local restaurants and posted them together as one homemade database.

This research area needs to be continued in two directions. One is on the audience side. A survey should be conducted of the users of these location-based subreddits to better understand how and why they use them. That would not only help people studying news deserts get a better sense of what people are doing in areas of emerging news deserts, but would also help expand our understanding of Uses and Gratification Theory in the wider world of mass communication. The second is using the setup for this study and applying it to larger cities with established media environments to be able to compare and contrast the differences in location-based subreddits in areas with plentiful media versus areas without.

There are several important limitations that should be noted aside from the standard limitations of content analysis – the sample could always be larger. One important limitation to the long-term implication of the findings is that the researchers did not attempt to vet the information in the sample. Whereas a professional journalist working for a local newspaper will assumedly be working under professional norms and ethical guidelines, someone posting information to the location-based subreddits might be plagiarizing or fabricating the information they post. Such actions would mean that the location-based subreddits are not actually fulfilling the duty needed to act as replacement form of news within a news desert.

As news deserts continue to expand, mass communication researchers must get ahead of the problem and be able to not just assess the impact they have on communities, but also understand ways of reversing and healing those impacts. The results of this study could very well help guide the development of a training program for citizen journalists to use location-based subreddits as a platform for their work.

 

Works Cited

  • Abernathy, P. M. (2014). Saving community journalism: The path to profitability. UNC Press Books.
  • Abernathy, P. M. (2016). The rise of a new media baron and the emerging threat of news deserts. Chapel Hill, NC: Center for Innovation and Sustainability in Local Media, University of North Carolina Chapel Hill.
  • Abernathy, P. M. (2018). The expanding news desert. Center for Innovation and Sustainability in Local Media, School of Media and Journalism, University of North Carolina at Chapel Hill.
  • Applegate, E., & Hoffman, C. (2017). America’s growing news deserts. Retrieved from https://www.cjr.org/local_news/american-news-deserts-donuts-local.php
  • Alexa—Top Sites in United States. (2019). Retrieved December 26, 2019, from https://www.alexa.com/topsites/countries/US
  • Atlanta Regional Commission. (2021, February 18). About the Atlanta Region. ARC. https://atlantaregional.org/atlanta-region/about-the-atlanta-region
  • Blakely, A. (2019). Expanding news deserts threaten America’s democracy with 2020 election ahead. Gateway Journalism Review, 48(354), 14-16.
  • Blumler, J. G., & Katz, E. (1974). The uses of mass communications: Current perspectives on gratifications research. Sage Publications, Inc.
  • Branswell, H. (2018, March 22). As towns lose their newspapers, disease detectives are left to fly blind. Retrieved from https://www.statnews.com/2018/03/20/news-deserts-infectious-disease/
  • Fox, J. (2019). News loses: Thousands of US communities have lost their daily papers. What is the cost to their area?. Index on Censorship, 48(1), 20-22.
  • Friedland, L., Napoli, P., Ognyanova, K., Weil, C., & Wilson III, E. J. (2012). Review of the literature regarding critical information needs of the American public. Unpublished manuscript submitted to the Federal Communications Commission. http://transition. fcc. gov/bureaus/ocbo/Final_Literature_Review. pdf, 15-19.
  • Gao, P., Lee, C., & Murphy, D. (2020). Financing dies in darkness? The impact of newspaper closures on public finance. Journal of Financial Economics135(2), 445-467.
  • Kaye, B. K., & Johnson, T. J. (2002). Online and in the Know: Uses and Gratifications of the Web for Political Information. Journal of Broadcasting & Electronic Media46(1), 54–71.
  • Lewis, S. C., Kaufhold, K., & Lasorsa, D. L. (2010). Thinking About Citizen Journalism: The philosophical and practical challenges of user-generated content for community newspapers. Journalism Practice, 4(2), 163–179.
  • Miller, J. (2018). News deserts: No news is bad news. Urban policy 2018, 59-76.
  • Napoli, P. M., Stonbely, S., McCollough, K., & Renninger, B. (2017). Local journalism and the information needs of local communities: Toward a scalable assessment approach. Journalism Practice, 11(4), 373-395.
  • Nygren, G., Leckner, S., & Tenor, C. (2018). Hyperlocals and legacy media.
  • Paulussen, S., & Ugille, P. (2008). User Generated Content in the Newsroom: Professional and Organizational Constraints on Participatory Journalism. Westminster Papers in Communication and Culture, 5(2), 24–41.
  • Roughton, B. (2019, October 11). Opinion: News desert spreading across Georgia, the South. Retrieved from https://www.ajc.com/news/opinion/opinion-news-desert-spreading-across-georgia-the-south/E4toqRdT9wWB744YEKjpIM/
  • Ruggiero, T. E. (2000). Uses and gratifications theory in the 21st century. Mass Communication & Society3(1), 3–37. https://doi.org/10.1207/S15327825MCS0301_02
  • Sundar, S. S., & Limperos, A. M. (2013). Uses and grats 2.0: New gratifications for new media. Journal of Broadcasting & Electronic Media57(4), 504–525.
  • Watson, B. R., & Cavanah, S. (2015). Community information needs: A theory and methodological framework. Mass Communication and Society18(5), 651-673.
  • Widman, J. (2020, March 11). What is Reddit? Retrieved from https://www.digitaltrends.com/web/what-is-reddit/
  • Williams, D. (2020, December). RURAL NEWSPAPERS: Georgia newspapers say “news deserts” are exaggerated, giving ammo to local officials who want to weaken public-notice laws. Institute for Rural Journalism and Community Issues. http://irjci.blogspot.com/p/rural-newspapers.html

About the Authors

Jeffrey K. Riley is an assistant professor at Georgia Southern University

Holly S. Cowart is a lecturer at Georgia Southern University

[pdf-embedder url=”https://tccjtsu.com/wp-content/uploads/2021/08/The-Reddit-Oasis.pdf” title=”The Reddit Oa”]

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Ryan Dohrn’s TCCJ Revenue Workshop Presentation

https://drive.google.com/file/d/1QhOLGG0qTl0F0D6id9qZon8ipTMcrtmr/view?fbclid=IwAR2B1CzDke8qCrU47RVcOMAyjKJJhfWX1vYFczep_ugA2eN8PLcmoZK-Clk

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Mike Obert: Seven Tips for the “New Normal” of Selling

This is a presentation by Mike Obert, managing partner-sales for Open Look Business Solutions based in Richardson, at the TCCJ Revenue Workshop via Zoom on Aug. 14.

7 Tips for the “New Normal” of Selling

Categories
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TCCJ Online Revenue Workshop Program

TCCJ Revenue Workshop: Making Money in the “New Normal”

9 a.m.

Welcome and introductions

Kathryn Jones and Dan Malone

TCCJ Co-directors, live from the Texan News broadcast studio at

Tarleton State University in Stephenville

 

“Re-Igniting the Post-Covid Sales Conversation With Advertisers” 

Ryan Dohrn

Media sales consultant/ad coach and host of “Ad Sales Nation” podcast

COVID-19 was devastating for most local and regional business owners.  So, how do we as sales pros sympathize, but get back to that much-needed marketing conversation?  Media sales coach Ryan Dohrn will share 7 ways to re-ignite the conversation with style, ideas, and realistic expectations.  From handling objections like COVID has killed our business to the objection of I am too busy now to explaining the “marketing bump” to email templates to perfect post-COVID prospecting times to revised pricing options.  Come prepared to laugh and learn from a media sales pro that still sells today and has touched over half a billion dollars in ad sales over his 30-year career.

10 a.m.

“New Strategies for a New Time”

Kevin James

Director of Special Projects Sales

Moser Community Media, LLC (Brenham)

Kevin will share “out of the box” success stories during this “new normal.” He describes himself as a “positive, upbeat, ‘make lemons out of lemonade’ kind of salesperson and leader,” so Kevin’s presentation will focus on creative ways to engage customers and make deals at a time when so many traditional advertisers face economic challenges themselves.

11 a.m.

“The New Normal of Selling”

Mike Obert

Managing Partner – Sales

Open-Look.com, Richardson, Texas

When so many people are working remotely, traditional workdays are upside down. For sales people, that means having a fluid schedule throughout the day to work in your hours of prospecting and maintaining existing clients. It also means looking for new means to reach readers on behalf of advertisers. Mike will discuss how to use video and leverage social media in the new normal of selling.

Noon

“A Year for the Record Books – What’s Working? What’s Not?”

Moderated by Dan Malone and Kathryn Jones

TCCJ Co-directors

The pandemic and statewide lockdown of businesses crashed local economies and put intense new pressures on community journalism outlets and their bottom lines. Newspapers saw website traffic increase, but traditional ad sales plummet. Some were able to secure federal Paycheck Protection Program loans, but that money ran out fast. Some were able to get new grants offered by Facebook and other sources. Some had to cut frequency of print publication. Many had to scramble and find creative ways to survive. Attendees are invited to share their stories about what worked, what did not, and how their business models are changing.

Speaker Biographies

Ryan Dohrn

Ryan is the founder of media sales strategy firm Brain Swell Media and the creator of the 360 Ad Sales System taught to over 20,000 media sales professionals in 7 countries. Ryan works with over 200 newspapers per year and has a deep passion for the community newspaper business. Ryan’s 30-year media sales and marketing career includes leadership roles at PennWell Publishing, Morris Publishing, Disney/ABC TV and The NY Times Company. He is an Emmy Award winner, business book author and has been featured in USA Today and on Forbes.com.

 

Kevin James

Hailing from Greenville, Texas, the son of a newspaper pressman and a mother who faithfully read her hometown newspaper daily, Kevin has printer’s ink flowing in his veins. He joined MCM in January 2014 as Director of Special Projects, Digital, and Sales Training, and heads up a groupwide VIP initiative.

Although Kevin was heavily involved in his elementary, junior high and high school newspapers, he began his “official” newspaper career as a retail sales rep with the Rockwall Texas Journal-Success in 1993.

In 1997, Kevin was recruited to an advertising account executive opportunity with The Dallas Morning News, working print and digital advertising and focusing on the travel and tourism, real estate, faith-based accounts and automotive segments. After marrying an “Okie,” in 2003 he accepted a position with The Daily Oklahoman/NewsOK.com in Oklahoma City as a digital advertising specialist, developing their first-ever million-dollar digital sales territory.

Moving to Austin 2010 for personal/family reasons, Kevin accepted a multi-media executive position with Cox Media Group/ The Austin American-Statesman where he earned several awards and honors. In 2012 he was recruited to rebuild a major and key accounts territory with Hearst Media/San Antonio Express-News.

In 2013, Kevin was recruited by Stephens Media Corporate Division in Las Vegas, Nevada, as a digital sales consultant/catalyst for their training and sales efforts for their papers nationwide. Kevin worked with such papers as The Las Vegas Review Journal; The Daily World in Aberdeen, Washington; The Sherman Herald-Democrat in Sherman, Texas; The Examiner-Enterprise in Bartlesville, OK; and the Ashboro Courier-Tribune in Ashboro, North Carolina.

Kevin also has served as advertising directors for two local Texas papers – his hometown newspaper, The Greenville Herald Banner (2001), and The Williamson County Sun in Georgetown (2011-2012).

 Mike Obert

Mike began his publishing career in 1992 and has specialized in monetizing magazines through ad sales, distribution and other creative revenue streams. In 2009, Mike began developing offshore publishing solutions for a US-based niche media company out of the Philippines. In three short years, Mike noticed a void in the industry and lack of reliable outsourced options for all publishers, which ignited the vision to create Open Look.

In 2012, Mike and partners formed Open Look, turning void into opportunity. Two years later, Mike created a neighborhood network of community publications that is directly mailed and driven by ad sales. Currently, Mike drives the direction and innovation of Open Look, ensuring the services remain valuable and relevant for the ever-evolving niche media industry.

 

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Virtual Summer Revenue Workshop, Aug. 14

The annual Summer Revenue Workshop conducted by the Texas Center for Community Journalism has been moved to a virtual format for Friday, Aug. 14. It will no longer be held in person at the Hangar Hotel Conference Center in Fredericksburg due to the spread of COVID-19 throughout Texas. However, we’re planning an excellent workshop that you can tune into online. It also will be recorded and archived on the TCCJ website.

This year’s timely theme is “Making Money in the ‘New Normal.’”

As businesses reopen, it’s time to get back to sales conversations. But when so many people are working remotely, their days are upside down. The pandemic and statewide lockdown of businesses crashed local economies and put intense new pressures on community journalism outlets and their bottom lines. Newspapers saw website traffic increase, but traditional ad sales plummet. Some were able to secure federal Paycheck Protection Program loans, that money ran out fast. Some were able to get new grants offered by Facebook and other sources. Some had to cut frequency of print publication. Many had to scramble and find creative ways to survive.

To address these concerns, the line-up of speakers will include Kevin James, director of Special Projects Sales, Moser Community Media, LLC (Brenham); Mike Obert of Open-Look.com in Richardson; and via Skype, Ryan Dohrn, media sales consultant/coach and host of “Ad Sales Nation” podcast. They and TCCJ Co-directors Dan Malone and Kathryn Jones Malone will share insights and advice on new strategies for selling in the “new normal,” latest trends in digital traffic and online ad sales;  social media vs. digital revenues, and alternative sources of revenue.

The workshop will end with an open discussion about some of the creative products and strategies Texas newspapers and their websites have used in this extraordinary time of change. Please share what you’ve tried that worked, what didn’t, and how business models are changing. We can all learn from each other. Email Kathryn front or inside pages, advertising, promotions or links to pages: kathrynjones1956@gmail.com.

Details:

WHERE: We’re looking at video conferencing options.

WHEN:  Friday, Aug. 14; times TBA

COST:  FREE. Just fill out the registration form below so we can send you information about the workshop and how to sign on.

REGISTER HERE: Please fill out the registration form. If more than one person from a news organization plans to attend, please register individually.

Virtual Summer Revenue Workshop, Friday, Aug. 14

Virtual Summer Revenue Workshop, Friday, Aug. 14

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What price, tag? A study of community voice and the monetization of Twitter

-Burton Speakman, Elizabeth Hendrickson, Aaron Atkins

Abstract

Twitter increasingly represents the first draft of history and as a source for journalists. Yet, this increasing importance of the site comes at a time when Twitter marched toward and then reached profitability. Potential virtual communities such as #BlackTwitter experienced issues with increased commercialization of Twitter including various types of disruption. This study suggests the increased notoriety of #BlackTwitter made it a target for both journalists and businesses which may reduce its potential journalistic utility.

Introduction

Twitter posts increasingly represent the first draft of history, overtaking the role of traditional media. Members of the press follow select Twitter users and prominently shared hashtags as part of their regular news coverage duties. For example, President Donald Trump uses the platform as an official information channel, taking his voice straight to the public and bypassing the media (Collins, 2018). Members of the media, in turn, use Twitter to find news sources and research online communities for stories (Broersma & Graham, 2013; Moon & Hadley, 2014).

One of the most-cited representations of an online community is #BlackTwitter, a hashtag that has been in use for many years. #BlackTwitter’s most recent iterations come at a time when journalists are demanding increased diversity in voices, and many journalists may look beyond traditional sources and toward trending hashtags to gain access to that diversity. As such, it is imperative that all journalists – including community journalists – understand this discourse and its use of national, regional and community media of all platforms.

This research looks at two distinct time periods to examine the public discourse offered within #BlackTwitter forums. The first time period, over the 2016 Fourth of July weekend, was months before both a presidential election and Twitter’s first profitable quarter. The second time period, May through June 2020, reflects the time when social media attention was focused on racial injustice as a result of a series of deaths of Black citizens. The first death was shown via a viral video posted to social media on May 8, 2020 that documented the shooting of an African American citizen by men claiming to make a citizen’s arrest in Brunswick, Georgia, on February 23, 2020. The second event was centered around protests demanding justice in the police-involved killing of Breanna Taylor in Louisville on March 13, 2020 and the subsequent protests that began on May 28, 2020 and continued for 30 days. The third and final event was the death of George Floyd on May 25, 2020 at the hands of Minneapolis police officers, and the surrounding protests still ongoing connected to all three incidents.

The goal of this comparison is to provide insights about #BlackTwitter’s functionality as it ages. This research considers the increasing significance of public discourse on the site during a time of change in the functionality of the platform. Twitter reported a profit for the first time during the first quarter of 2017, which corresponded, at least in part, to revenue growth based on increased corporate messaging in feeds (Flynn, 2018). It also considers the prominent individuals who use Twitter to bypass the media, thus increasing the site’s importance as a means of transmitting communication messages and augment its relevance to researchers who seek to understand communication on the site.

This project studies the use of #BlackTwitter as a virtual community that attempts to serve as its own messenger by both bypassing traditional journalists and presenting its own views directly to its public. The more than 1 billion news articles that use or mention #BlackTwitter since the tag’s inception demonstrate the importance of understanding the tag’s functions as a driver of community.

The growing prominence of communication on Twitter, both in general and as a news source, combined with increased commercial messages, may alter the ability of groups, such as those who use #BlackTwitter, to communicate using the site. Since #BlackTwitter is a well-known hashtag, it may serve as a target for groups who seek to either degrade, distract from, or attach themselves to the hashtag (Kang, Kim, Chu, Cho, & Kim, 2016), which can occur regardless of the poster’s intent. Irrelevant posts can negatively influence those who seek to participate on all forms of social media, and more generally online (Kang, Kim, Chu, Cho, & Kim, 2016; Sisson, 2017). Additionally, the open format of Twitter allows those outside of the virtual community to overwhelm the public using the platform (Hu, Tang, Zhang, & Liu, 2013).

This project does not simply review community journalism in a traditional sense. It also considers how media can use a virtual community to engage the audience and supply information on its own. This research also posits how communication can be negatively influenced by outside sources that engage in trolling, astroturfing, or “hashjacking”. When that occurs, it seems feasible that interruptions of communication could influence those who congregate around a tag and represent a community to stop using the hashtag and seek online community elsewhere. Previous research from Brock (2012) Florini (2013), and Clark (2014) found #BlackTwitter represents a virtual community. However, this project questions if a well-known, interest-based community that receives extensive, non-related communication continues to serve its intended purpose as a form of virtual community or if it simply becomes too large and well-known for that purpose becoming something else.

Twitter connections and community

Twitter can serve as a ready-made amplifier for public opinion and popular communication research. Its open format and hashtag organizational system carries the potential to alert mainstream journalists to issues otherwise not on their radar (Billings, 2014; Driscoll & Walker, 2014; Lipschultz, 2017). Hashtags allow people to cluster based on specific topics (Bode, Hanna, Yang, & Shah, 2015), creating the possibility for a community to grow. Furthermore, Twitter relevance overall is increasing because it now serves as a news source for 75 percent of those who use the site (Collins, 2018). In total, about 20 percent of Americans receive the majority of their news through social media. These totals are higher among nonwhite populations (Shearer & Gottfried, 2017).
The 2016 presidential campaign suggested that Twitter may be able to circumvent the traditional gatekeeping roles of the news media (Conway-Silva, Filer, Kenski, & Tsetsi, 2017), at least it as it relates to popular individuals or well-known tags on the site. Trump’s use of the site encouraged others to follow suit in bypassing traditional media gatekeepers (Collins, 2018), creating a form of hybrid media where individuals and groups use Twitter to generate press interest and coverage while simultaneously avoiding speaking directly to the press (Wells, et al., 2016). While Twitter and mainstream news media may exhibit a symbiotic relationship, Twitter posts increasingly lead to press coverage and not vice versa (Conway-Silva, Filer, Kenski, & Tsetsi, 2017).
This relationship alteration occurred as Twitter became profitable. The company was able to amass profit without increasing users by relying upon more advertising sales volume (Wagner, 2018). Twitter credits its increased revenue to connecting advertisers to targeted audiences in real time (Tsukayama, 2018). However, the question remains about if or how much the company’s increased focus on profitability (Wagner, 2018) will impact users of the site – including journalists.

Twitter as a news source

Journalists are using social media to find sources because of its open nature and curation mechanisms for information relating to specific topics (Broesma & Graham, 2014; Paulussen & Harder, 2014). Twitter allows journalists to interact with various groups in order to find information that might be challenging to obtain via other methods (Skogerbø, Bruns, Quodling, & Ingebretsen, 2016). Social media has changed the practices of journalists and their sources (Paulussen & Harder, 2014; Lecheler & Kruikemeier, 2016; Skogerbø, Bruns, Quodling, & Ingebretsen, 2016). It has also altered the relationship between journalists and the public, creating a more open and participatory news process (Broesma & Graham, 2014; Zeller & Hermida, 2015). Yet at this point, elite users and influencers remain the primary groups that journalists quote from the platform (Moon & Hadley, 2014; Skogerbø, Bruns, Quodling, & Ingebretsen, 2016). While news dissemination may be the primary interest of academic research about Twitter (Moon & Hadley), studies have evolved enough to consider more deeply how the site functions as a primary source for news content. Researchers must consider what motivates people to participate in an open forum that, while mostly anonymous, does provide the opportunity (or conversely the risk) of much wider exposure.

Motivation matters in digital communities

Previous #BlackTwitter researchers classified the tag as a form of digital community because of the personal relationships that have developed between its users (Clark, 2014). Personal experiences and perceived benefits motivate people’s participation or learning as it relates to media (Bandura, 1989; 2009). Personal agency can influence someone’s continued willingness to use certain media (Bandura, 1989; 1991), including a hashtag. Certain motivating factors exist as part of self-efficacy that can influence someone’s behavior as it relates to media use (Bandura, 1989; 1991). As it connects to social media, feedback or a lack thereof could represent one of those factors (Bandura, 1991). Online, people only use spaces that provide some level of personal gratification (LaRose & Eastin, 2004). Social media allow for direct personal agency, proxy agency, and collective agency to influence one’s behavior and actions (Bandura, 2001). Therefore, people who use #BlackTwitter might seek to attain a form of social capital through their participation, providing motivation for continued use (Chiu, Hsu, & Wang, 2006). The expectation is that those involved with the site would have both personal and community-based expectations for its appearance and use (Chiu, Hsu, & Wang, 2006). People continue to use Twitter based on their perception, combined with any habit they developed while using the site (Barnes & Böhringer, 2011). It is possible these same factors would influence use of #BlackTwitter.

The possibility exists that #BlackTwitter could lose users if the tag develops in a manner that goes against either personal or community expectations (Chiu, Hsu, & Wang, 2006). There are developments that can stop the habitual use of a site; for example, when changes reduce the gratification one might get from the use of a type of media, users may not engage with the hashtag anymore (LaRose & Eastin, 2004). Overall, there is substance to arguments for social media to serve as a form of support for certain populations (DeAndrea, Ellison, LaRose, Steinfield, & Fiore, 2012). As it relates to social media, one of the expectations is interaction, that comments will receive a type of reaction as part of self-efficacy (Abrams & Hogg, 1988; Kushin & Yamamoto, 2010; Branthwaite & Patterson, 2011). Political arenas such as #BlackTwitter often serve as a gathering site for motivated individuals to share like-minded ideas within a community (Kushin & Yamamoto, 2010). As opposed to location-based communities, virtual communities rely upon digital spaces to allow them to engage in community supporting activities. These communities provide support, conversation, engagement, and oft en act similarly for individuals to offline community (Rheingold, 2000). While prior research from Clark (2014), Brock (2012), and Florini (2013) determined #BlackTwitter did meet the definition of a virtual community, there is potential for challenges in #BlackTwitter remaining a digital community due to its tenuous bonds, which are based on a lack of a face-to-face relationships (Stefanone, Lackaff, & Rosen, 2010). Research suggests that Twitter overall serves primarily an information source, rather than a method of satisfying social needs (Johnson & Yang, 2009). However, Twitter as a form of social media has shown the potential to serve as a community for specific hashtag users through identification and use intention (Phua, Jin, & Kim, 2017).

Community

Digital media focus on the idea of collaborative communication involving interaction and engagement (DeAndrea, Van Der Heide, & Easley, 2015), which are among the main elements necessary for building and sustaining a community. Representing #BlackTwitter as a community may diverge from traditional notions of the concept, but the hashtag seems to connect a group of people who are through their interests related to race and social equality (Clark, 2014; Goel, 2014). Racial identity represents part of how people communicate in the digital media sphere (Clark, 2014; Sharma, 2013; Rightler-McDaniels & Hendrickson, 2014). The social qualities of Web 2.0 create a way of presentation whereby its users can interact in a manner that provides elements of racial modality (Sharma, 2013; Rightler-McDaniels & Hendrickson, 2014).

Some research considers groups using social media to communicate as a form of pseudo-gemeinschaft, which does not constitute a true community (Allen, 2013). While computer-mediated communities defy some norms within traditional definitions of community, they allow and support many other elements – including the participation and engagement in conversation considered necessary to support community (Baym, 1993).

Part of the importance of social media relates to its ability to foster new sources of quotable information, particularly for minority groups that believe themselves to be ignored by the mainstream press (Lipschultz, 2017). The importance of digital gathering places relates to the use of social media as a replacement for person-to-person communication (Ratkiewicz, et al., 2011). Yet, one of the challenges for Twitter as a space for community activity is the brevity of the site, which removes the possibility of complex conversation (Ott, 2017). Language use on Twitter can create a form of community by using a real or imagined “us-versus-them” dynamic connecting the writer and followers (Kreis, 2017, p. 615). This rhetoric helps to define members of a community either offline or online (Kreis, 2017).

#BlackTwitter

Those who use #BlackTwitter seek connectedness, to become part of a community (Clark, 2014). Clark refers to #BlackTwitter as a community on many levels, in that many of those involved have personal relationships, yet she is clear to differentiate that the group is not a monolith and represents multiple ideas within Blackness (Ramsey, 2015). One of the challenges within any online community is convincing members to share knowledge and participate (Chiu, Hsu, & Wang, 2006). As it relates specifically to #BlackTwitter, some research suggests it contains characteristics necessary for a community, as its members exhibit unique forms of communication with norms, rituals, and distinctive information-sharing behavior (Price & Robinson, 2016; Rheingold, 2000).

#BlackTwitter offers a form of a counter-public for members of the black community who feel underrepresented to demonstrate their cultural identity (Graham & Smith, 2016; Florini, 2014; Schiappa, 2015). During the Ferguson, Missouri protests, for example, #BlackTwitter was one of the primary tags used, second only behind #BlackLivesMatter (Lipschultz, 2017). However, even at the time of the protests, three of the primary influencers on Twitter were supporters of the movement, but two were critics (Lipschultz, 2017). Additionally, #BlackTwitter provides a space for the expression of black culture’s oral communication traditions with the digital sphere (Florini, 2014; Sharma, 2013). “Dexterous use of language and skilled verbal performance are key elements of signifyin’, and such performances have historically served important roles in the creation and preservation of Black communities” (Florini, 2014, p. 226).

Taking into consideration what we know about #BlackTwitter as a virtual community, the motivations for its use, its visibility during periods of social and political unrest, and its potential for misuse or otherwise off-label use, the following research question is posed:

RQ1: Based on previous research that considered #BlackTwitter a virtual community, can the argument be made that outside interests have altered the tenor of the site as it relates to the community?

From the shadows to the mainstream

#BlackTwitter increased in prominence and media coverage since it first connected to mainstream awareness through an article by Choire Sicha on The Awl website, titled “What Were Black People Talking About on Twitter Last Night,” (Majoo, 2010). In his article, Sicha noted how Twitter’s trending topic algorithm provided him access to a vast corpus of otherwise-restricted conversations about Black culture (Guo, 2015). A simple search of Google shows 16,800 news articles that include the term “Black Twitter” and another 851 that contain #BlackTwitter.

#BlackTwitter, because of its longevity, differs from most hashtags in that the majority of posts to the tag appear infrequently and disappear quickly (Glasgow & Fink, 2013). However, its durability may make #BlackTwitter a target for activist groups who engage in behaviors that seek to overtake, infiltrate, or derail typical conversation (Adi, 2015). It is important to note these types of dissent campaigns were rare just a few years ago (Adi, 2015).

#BlackTwitter also represents a frequent source for journalists, with the hashtag being the third most commonly used by journalists (Freelon et. al, 2018). Yet the original function of the tag was to allow Black Twitter users to discuss issues they believed were overlooked by the mainstream media (Freelon et. al, 2018). Relatedly, media outlets are the focus of criticism as to how they deal with their minority employees and minority issues in their communities (Mock, 2020; Smith, 2020). Yet all forms of media are left to consider what to do as they struggle to cover issues important to minorities, while minorities use tags such as #BlackTwitter to provide their own messages and support news important to them (Freelon et. al, 2018). This topic is of utmost importance as media outlets face reckonings – both internally and externally – resulting from problematic coverage of minorities (Farhi & Ellison, 2020; Mock, 2020; Smith, 2020). Such issues demonstrate the fluid notions of what journalists need to be today and how that fits into classic ideals such as objectivity (Lowery, 2020; Sullivan, 2020).

Potential disruption of the conversation

Although it is undeniable that #BlackTwitter is one of the longest-running and best-known minority-supported hashtags (Freelon et. al, 2018), one of the challenges with this type of research is the use of varied phrases to explain similar behavior that might have different motivations. For example, researchers use terms such as “trolling” (Bulut & Yoruk, 2017), “astro-turfing” (Lee, Tamilarasan, & Caverlee, 2015; Ratkiewicz J. , et al., 2011; Kang, Kim, Chu, Cho, & Kim, 2016), and still others use terms such as “hashjacking “(Bode, Hanna, Yang, & Shah, 2015), and “newsjacking.” While they vary slightly in meaning, each of the behaviors behind these terms seek to interrupt the natural conversations in digital forums. The premise is that the action described in each of these terms are part of a coordinated behavior, either centralized or by an individual, designed to insert a product, cause, opinion, or beliefs into the social media conversation. In some cases, the disruption is caused by companies simply attempting to connect to popular online communication topics or groups for commercial gain (Macnamara, 2016).

This research will address the less intentional forms of disruption, hashjacking and newsjacking, then address an intentional form of disruption, astroturfing. Given the sizeable depth and breadth of #BlackTwitter and the number of mainstream news articles that mention it as either subject or source, it is important to investigate how much of the content is generated or shared by its members and how much content is advanced through disruptive actors. With that in mind, the following research question is posed:

RQ2: Does jacking, astroturfing, or trolling constitute a sizable portion of the conversation using #BlackTwitter?

Hashjacking & Newsjacking

The open nature of Twitter permits grassroots interaction, yet it also provides the ability to manipulate the communication (Ratkiewicz et al., 2011). In the case of hashjacking and newsjacking, the intent does not appear to be disrupting the conversation, but instead to connect to it. However, the inauthentic communication associated with hashjacking and newsjacking can negatively impact the companies engaging in said behavior, leading to mistrust among those they attempted to reach (Sisson, 2017). Twitter users are developing skills that aid them in discerning which sources are authentic and credible (Castillo, Mendoza, & Poblete, 2015). Those who engage in hashjacking or newsjacking may simply view the tactic as a measure of reaching a desired, or large, audience in real time (Flowers & Sterbenk, 2016), which is similar to the logic Twitter both promotes for advertisers and touts as a central reason for its profitability.

There is uncertainty as to how inauthentic conversation impacts the behavior of users as it relates to specific hashtags, despite the large number of potentially disruptive tweets. Research speculates that some types of communication on social media seek to intimidate a community, yet could have the opposite effect (Suh, Vasi, & Chang, 2017). In these instances, members of the community were able to reframe aggressive tactics and use them to create support among the group (Suh, Vasi, & Chang, 2017).

Trolling & Astroturfing

The progressive nature of #BlackTwitter could make it a prime target for “trolls” because as many as one-third of posts that use a political hashtag could constitute some type of disruption (Bode, Hanna, Yang, & Shah, 2015). Conservative groups are more likely than liberal factions to engage in trolling or astroturfing behavior (Bode, Hanna, Yang, & Shah, 2015), meaning that #Twitter, as a mainly progressive community, is more likely to be subject to the practice. Groups like Black Lives Matter and its related hashtag experience similar behavior designed to discredit and deflect from its own community (Rickford, 2016).

Trolling occurs extensively throughout digital media and ranges from mild behavior to abuse (Binns, 2012). Trolling, unlike jacking behavior, has the specific goal of disrupting online conversation (Coles & West, 2016). Yet trolling is not easily identified, and one person’s troll is simply another’s impassioned social media user (Coles & West, 2016).

In fact, trolls who are active posters in a digital community are more accepted than those who are not (Coles & West, 2016). However, one of the key elements of trolling is that the act typically is executed by an individual who might take pleasure in communicating in a manner that subverts social norms and amuses the troll (Binns, 2012; Hardaker, 2015). There remains concern about trolling’s impact on digital conversation (Binns, 2012).

Another similar manner in which hashtags can be disrupted is through astroturfing, where those involved (either through crowdsourcing efforts or the use of bots) attempt to degrade the quality of discourse (Lee, Tamilarasan, & Caverlee, 2015). The key element of astroturfing includes centralized control designed to appear as grassroots efforts (Kang, Kim, Chu, Cho, & Kim, 2016; Ratkiewicz, et al., 2011). Astroturfing on social media appears to create interaction around the disruptive and increase the number of posts in opposition to the initial intent of the tag (Lee, Tamilarasan, & Caverlee, 2015).

Some research connects astroturfing to trolling behavior associated with social media (Bulut & Yoruk, 2017). However, astroturfing extends beyond the typical trolling behavior of an individual into coordinated attacks that might include trolling (Bulut & Yoruk, 2017). The goal of astroturfing is to have a negative impact on the targeted community (Kang, Kim, Chu, Cho, & Kim, 2016). One potential detriment of astroturfing is its ability to influence the attitudes of those not strongly connected to the community (DeAndrea, Van Der Heide, & Easley, 2015). Some groups on Twitter changed hashtags as a method of circumventing various disruption efforts (Bode, Hanna, Yang, & Shah, 2015).

The final research question, which dives deeper into the nature and influence of the potential for disruption and its consequence, is the following:

RQ3: Do potentially disruptive posts appear to influence the conversation on #BlackTwitter by potentially eliminating the motivation for conversation?

Method

This study examines #BlackTwitter over the Fourth of July holiday in the middle of the 2016 United States presidential race and between May 1 and June 30, 2020 to understand how communication might occur during an active, but not overly active communication time for #BlackTwitter. Discourse analysis is a form of methodology to study what people do (Van Leeuwen, 2008). This study uses it to primarily track the most vocal sample of the community. The researchers acknowledge that this study does not include those who view the tags frequently but do not post (Billings, 2014). While this study does not include statements from lurkers or those who simply monitor the conversation, it might provide insight into them (Bell & Newby, 1971).

The researchers reviewed all posts using #BlackTwitter between July 1 and July 5, 2016. The screen grabs occurred each day at 6 a.m., 1 p.m., and 7 p.m., and the sample constitutes all the conversation that occurred using the tag within those five days. The second sample consists of tweets posted on #Black Twitter between May 1 and June 30, 2020. In both cases, reviewers looked at a random sample of the total posts. In the 2016 example, 20 pages for each of the three time periods for each of the five days yielded a total of 15 samples. For the 2020 sample, researchers again examined 20 pages, but these were from six groupings: May 1 to May 10, May 11 to May 20, May 21 to May 31, June 1 to June 10, June 11 to June 20, and June 21 to June 30. In each case, reviewers evaluated the samples in chronological order in an effort to understand the natural dynamics of the community’s conversation and responses.

Qualitative research is important to the study of social media because it allows for the understanding and review of the conversational nature of the sites (Branthwaite & Patterson, 2011). It also allows for comprehension of context and intention (Branthwaite & Patterson, 2011). Qualitative research of Twitter posts offers context not possible in quantitative studies that often look into the use of words, but not necessarily the varying potential meanings of those words (Pal, 2017). Qualitative research allows for measuring the tone of the language used as well as intent (Pal, 2017). For example, not every post on Twitter seeks response or engagement.

When studying Twitter discourse it is important to review both texts and images posted. Visualization can be dispersive, so both words and images provide meaning (Van Leeuwen, 2008). These specific hashtags represent the unit of analysis, which is important because of Twitter’s horizontal structure and its ability to foster community surrounding specific hashtags. As part of this discourse analysis, those days of collection represent a purposive sample that reviews the discourse as part of a sequence, which also more closely mimics Twitter’s conversational and reactionary style.

To avoid some of the pitfalls that can occur, such as missing posts that can be associated with Twitter data collection (Driscoll & Walker, 2014), this project avoided third-party organizers and collected data directly from Twitter. Yet, it is understood that even using this method a small percentage of Tweets are not accessible based on either error or individuals with privacy settings on their account (Driscoll & Walker, 2014). However, the public nature of #BlackTwitter makes those limitations less likely to occur, at least in the portion of the study that deals with that population. There is still the chance of a missing as much as 2% of the population (Driscoll & Walker, 2014).

Findings & Discussion

A review of both the initial and later samples suggests that the popularity of #BlackTwitter made the tag a target for those wishing to connect with an African American community. For example, in the initial sample, a number of posters focused on support for Bernie Sanders as the best candidate for African Americans’ interests, as did a number of posters sharing a news article focusing on the appropriation of Black culture by liquor producer Jack Daniels. In each of the days examined initially, it appeared the predominant post using #BlackTwitter were a small group of journalists, trolls, and organizations who used the tag. The users IsItJustUs and BlackPressRadio, both alternative news sites geared toward African Americans, extensively promoted their work using the tag. For example, BlackPressRadio posted a number of articles related to the Hilary Clinton email investigation, while IsItJustUs was more prone to popular culture news such as Charles Barkley advising Kevin Durant on Twitter. The main individual journalist who appeared was Kathleen Wells, a Los Angeles-based reporter and hosts a radio show.

A typical Wells tweet includes information that attempts to remain relevant to the spirit of a potential #BlackTwitter community and could be her own work or that of other journalists. However, one must question if journalists promoting their work represents hashjacking behavior? While this does not appear malicious, it does fall under the category of hashjacking based on the definition, which simple commercial interests who attempt to connect to the desired audience in real time (Flowers & Sterbenk, 2016). In addition, Gina Humber, an author who writes about diversity, also posted frequently using the hashtag. Her posts also fell within the Flowers and Sterbenk (2016) definition of hashjacking. Humber typically promoted either a book, a podcast, articles quoting her, or clothing she sells on her website, such as T-shirts that contain the tag #diversityisaverb. Yet, there was a lack of response to these commercial and journalistic posts although they could be seen as inauthentic to the conversation (Suh, Vasi, & Chang, 2017).

Nearly four years later, it is clear the role of #BlackTwitter has changed. Despite the second sample occurring at a time of tremendous protest and activism within the Black community nationwide, #BlackTwitter still primarily featured commercial messages and notable trolling, suggesting hashjacking behavior occurs on #BlackTwitter.

For many business interests that used #BlackTwitter, the tag was often one of many that seemed to be more of a targeted marketing or advertising strategy in the initial sample. In such cases, the #BlackTwitter community may represent a demographic niche for marketing goods and services. For example, one post attempted to sell men’s underwear using Black models. In terms of direct commercial pitches, the Twitter user BlackTradeCircleApp was the dominant purveyor appearing consistently throughout the sample. The owner of the Twitter handle states that its goal is to promote Black-owned business. Therefore, one might safely state that promotional messages do represent a sizable portion of tweets on #BlackTwitter. Four years later, that trend, if anything, has expanded. Yet, at the same time, the hashtag use was more specific and singular. Much of the comments on #BlackTwitter are shouts with a marketing megaphone without any sort of specific audience, other than Black users. The tag appears as a type of generic marketplace for promotion of and by Black entrepreneurs. The lack of posts from members of the public in both samples suggests that Rheingold’s (2000) version of virtual community is not occurring on #BlackTwitter.

As it relates to astroturfing or trolling, this research looked among groups that attempted to use the tag to promote a specific message. Israel United in Christ was the main purveyor of these types of tweets. Other prominent activists included a pro-life activist who tweeted about abortion as a form of Black genocide; an organization called The Real Black Fist, a Black militant account that has since been changed to private; and Justica, whichprimarily tweeted in favor of Bernie Sanders and against Hilary Clinton and Donald Trump. Overall, these promotional tweets by organizations and activists each represented a large enough number to stick out far and above other posters using #BlackTwitter. The only group that appeared to engage in a larger-scale effort that might approach astroturfing was Israel United in Christ. This group published tweets promoting the wearing of beards as a religious symbol and that African Americans should not celebrate the Fourth of July due to the U.S. history of slavery and that July 4 did not represent Independence Day for African Americans.

This group used multiple accounts to publish its messages and used those same accounts to interact with itself in an attempt to make the posts appear more popular. There were at least five different Twitter handles used by the group. However, this still seems a far cry from the organized campaigns of astroturfing cited by other researchers (Kang, Kim, Chu, Cho, & Kim, 2016; Ratkiewicz, et al., 2011). Trolling, in this case, was readily apparent with numerous examples that constitute a considerable part of the overall posts. The posts seem designed to annoy those who regularly use the hashtag (Hardaker, 2015). However, these individuals and groups posted so frequently that it is possible that those who use the tag just consider them to be part of the group (Coles & West, 2016). Other less frequent posters might comment negatively about Black Lives Matter, make fun of those on #BlackTwitter who complain about cultural appropriation, accuse #BlackTwitter users of bullying tactics, or state that #BlackTwitter should not exist until there is a #WhiteTwitter, #AsianTwitter and #SpanishTwitter.

The newer sample includes considerable far-right trolling using the tag with individuals attempting to dispute with a conversation designed to anger with those who would be expected to be #BlackTwitter’s core users. Therefore, it is difficult to claim that astroturfing takes place on #BlackTwitter, but trolling certainly has a prominent role in the conversation. One element that should be mentioned about the newer sample is an attempt to use those following #BlackTwitter as a form of activist retribution network to go after those labeled racist by someone using the hashtag. A deeper dive suggests that the more recent trolling efforts of #BlackTwitter may be related, as many of the most caustic comments came from those with user profile photos that featured “Make America Great Again” attire and bios referencing the “QANON” conspiracy.

Based on previous studies that speak to the community nature of #BlackTwitter, this study examined the interaction in an attempt to gauge if the site has evolved. It seems as #BlackTwitter has become better known, it has attracted more people using it as a promotional tool. As a result, fewer users are talking about issues important to the community. This is not to say this type of communication does not occur, just that it occurs in a select few posts. For example, the comments of Juan Williams at the 2016 BET Awards ceremony along with the Trump-Clinton presidential race were topics of several tweets. Other users sought to discuss racist social media posts, police brutality, issues of racial injustice, or even making fun of Fox News pundit Tomi Lahren for comments about #BlackTwitter.

However, it is impossible not to notice that anytime someone would tweet about one of the issues that may be important to those who use #BlackTwitter as a way to feel connected, that user would then have to wade through multiple promotional messages to find another user who connected to the issue-related message. In this vein, it seems highly probable that the raw number of promotional posts altered the conversation on #BlackTwitter and made conversations more stunted and less likely to result in sustained, or even brief, periods of interaction and conversation between those who use the tag as something necessary for fostering an online community (Rheingold, 2000). The latter sample offered an additional evolution of #BlackTwitter, whereby conversations related to serious issues have migrated from the more general #BlackTwitter hashtag to tags related to individual issues. Most notable in this case is the presence of super-users who post to #BlackTwitter and serve as a form of Sherpa, guiding those using the tag to other more specific tags for related conversations and community. Users such as @KiDatHearto_O, provide a service to those less savvy with Twitter’s tagging functions. Poster Dr. Goddess stated that black people organized online on #BlackTwitter as a way of corrected the mainstream media.

As such, both samples indicate the amount of disruption in the tag makes it possible that longtime #BlackTwitter users have moved on to other tags that are less polluted with promotional messages. The power of #BlackTwitter now seems to be one of awareness for those new to Twitter. The tag contains rhetoric that is less serious and more playful in tone generally, despite the commercial and trolling attempts. This might be an issue with the open format of Twitter, in that anyone can insert themselves into a tag, and if a tag begins trending or otherwise becomes well-known, it might dilute the tag’s relevance to the original community (Hu, Tang, Zhang, & Liu, 2013). It seems unlikely that with the amount of hashjacking and trolling on Twitter, a tag could expect to exist beyond the onslaught it receives the more prominent it becomes (Bode, Hanna, Yang, & Shah, 2015). Therefore, it is possible those who seek to engage in community activities on Twitter may be forced to consistently look for new tags that are representative of that community.

For the reasons mentioned above, the researchers believe it is clear that Twitter’s format poses challenges toward the continued existence of a hashtag as a banner for virtual community. For example, these communities provide support, conversation, engagement, and often act similarly for individuals to an offline community (Rheingold, 2000). Because of the challenge of privacy, Twitter may be a platform best used for non-community functions and may not be a site for long-term planning and communication among those with similar interests necessary (Rheingold, 2000). The possibility, and likely probability, of others or outgroup members inserting themselves into an in-group social media conversation is a growing challenge. For example, Russian astroturfing efforts created an event – and protest of said event – in Houston, Texas on May 21, 2016 using social media (O’Sullivan, 2018). In fact, fake groups created more than 129 events in the U.S. between 2015 and 2017 (Volz & Ingram, 2018). The public is aware of this increasingly inauthentic activity on social media sites. Therefore, it is highly like that outside interests have altered the tenor of conversation on #BlackTwitter, as with nearly all social media sites, compared to previous studies.

The final research question is the most challenging to answer. Does the amount of communication that engages in jacking, trolling, or astroturfing behavior influence how people communicate on #BlackTwitter? Before reaching that point, it seems important to talk about how people communicate on the site. The results of this study suggest that when no prominent issue rises within the #BlackTwitter agenda, #BlackTwitter seems to be dominated by self-aggrandizement. Additionally, the tag seems to serve as a place where a dominant group seeks to connect with minority culture, not necessarily when a minority culture interacts and engages among themselves. As the hashtag gained notoriety, the level of authentic discourse decreased based on prior research (Florini, 2014; Sharma, 2013). Yet, the researchers note that there are still those who are attempting to use the tag as originally intended. Overall, there are actually more posts that go against or at least have little in common with the original intent. The fact is that the types of activists who started the tag seem less likely to post following the appropriation by commercial actors. Poster @blackismy suggested that everyone on #BlackTwitter should simply set their accounts to private during the next big event.

It appears the change corresponds both to #BlackTwitter’s increased notoriety and Twitter’s ascent into profitability. Twitter became a publicly traded company in 2013, sparking a more consistent effort toward profit maximization (Fiegerman, 2017). Twitter’s goal since going public on Nov. 7, 2013, was to build the number of users, i.e. the number of accounts, in order to increase advertising revenue (Fiegerman, 2014). An individual’s personal feed is increasingly less likely to resemble a closely curated information structure, and more likely to resemble its business interests (Fiegerman, 2014), which appears through viewing the content on #BlackTwitter. This may have implications for digital community networks and lead to the lack of community found in this study.

While advertising crept into Twitter feeds, active participation in online community networks that promote mutual respect and trust, as well as relationships of reciprocity and cooperation slipped out (Harrison, Zappen & Prell, 2002). Our sample suggests the connection forged via #BlackTwitter has become subdued, at best.

A virtual community often represents a key element for marginalized or minority groups as a way to stay connected and strengthen group ties (Jankowski & Prehn, 2002). As this study illustrates, the introduction of significant commercial profit expectations, including selling jewelry, hats, clothing, or other items that are either African in nature or designed to appeal to an African American audience, increases the likelihood of the community and its message getting lost. However, the increased promotion of Black-owned businesses does seem to be a priority, with some posters even asking for such companies in their area. Still these commercial efforts may also change the community expectations (Chiu, Hsu, & Wang, 2006), impacting the motivation of others to use the site or the tag, because the reduction in feedback decreases their self-efficacy beliefs (Bandura, 1989; 1991; 2001; 2009). While the web helps connect people in a manner beyond real-world, face-to-face interactions (Delanty, 2003), it also allows other entities to interrupt the conversation in a way that would seem galling at best in a face-to-face interaction. The challenge for individuals such as those in the Clark (2014) study, then, is to continue to act as a community using the tag as their messages blend into other, less relevant posts. In this study, it seems impossible to suggest that outside tweets changed the activity on #BlackTwitter, but the sheer preponderance of inauthentic content makes it likely.

Conclusion

The overarching amount of content outside of the prior expectations of #BlackTwitter seems to mute the cultural signifiers that one would expect to find in an online community (Florini, 2014). Is the increased inauthentic communication on #BlackTwitter the result of Twitter’s economic goals providing less incentive to tamp down commercially based promotional interests since going public, or has #BlackTwitter simply reached the end of its lifespan? It seems possible, maybe even probable, that as more people became aware of #BlackTwitter, those who started using the site moved on to less well-known hashtags and, therefore, places where less conversational interference – hashtag jacking and trolling – occurs. Based on the typical lifespan of other hashtags, #BlackTwitter has already outperformed most (Kywe, Hoang, Lim, & Zhu, 2012).

This article furthers the notion of community as it relates to social media and suggests challenges toward its meaningful existence (Rheingold, 2000). The open format of Twitter, often at odds with the motivation and self-efficacy of social cognitive theory, suggests that other more closed formats of social media might possess better long-term odds for continued participation.

The two samples of #BlackTwitter offer insights for journalists seeking to discover more diverse news sources. The first is the notion that #BlackTwitter is a fluid space and not a forum to simply dive into and attempt to contact someone quickly without context. A journalist might be just as likely to find a promotional or trolling source as a useful activist if they are not prudent. Secondly, journalists must understand that Black Twitter users have moved beyond the hashtag #BlackTwitter and now reside in specific venues much more representative of the current media landscape. The benefits and pitfalls of the transition from closed, vertical media to more open, horizontal media are illustrated within this study, as outside forces are increasingly able to take over and potentially remake a digital conversation. While horizontal media provides open access and participation to the public (Shaw, Hamm, & Terry, 2006), it also allows for the message to be hijacked and taken over by those who might not share the community’s agenda.

Furthermore, this study supports the correlation between trolling, astroturfing, and other jacking behaviors with the type of influence it on social media users, thus challenging the possibility of a long-lasting digital community. Indeed, if those seeking to connect to the group push away the most active participants from the gathering place, this could support the increase in popularity of closed groups on other social sites (Roose, 2017), where members can control membership and maintain a stronger sense of community. As it relates to news coverage, this study provides a caution for journalists seeking social media sourcing. Just as Lecheler and Kruikemeier (2016) focused on the challenges of individual identification, the findings of this paper suggest the challenge of using hashtags to link individuals to digital communities or groups. Therefore, it recommends journalists take caution when suggesting an individual or group of individuals using a certain tag represent an entire community. In this way the role of the journalist, their judgement, and industry norms remain paramount in selecting digital sources and using hashtags as a sorting process.

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Categories
Issue 1 Volume 8

‘It’s Maine; People Like to Feel Connected’: Traditional Standards and Community Engagement in Local Television News

About the Author: Theodora Ruhs, Department of Journalism, Central Connecticut State University. Correspondence for this article should be addressed to Theodora Ruhs, Department of Journalism, Central Connecticut State University, New Britain, CT 06050.
Contact: ruhs@ccsu.edu

Abstract

New communication technology creates new ways for local television journalists to both engage with and learn about their communities. At the same time, there seems to be an overall push for these journalists to connect with their communities in multiple other ways. This study employs a thematic analysis of interviews with local television journalists in Maine to explore how they negotiate traditional journalism, while also adapting new technology and evolving what it means to serve the community. The analysis suggests journalists find it challenging to align traditional responsibilities with new media norms.

Keywords: journalism, professional standards, local news, social media, community engagement

In a small-market television newsroom in Maine, journalists regularly post selfies, behind-the-scenes information, and comments directly to audience members on Facebook and Twitter. A scroll through Twitter reveals these types of tweets from Maine broadcast journalists: A selfie sitting at the desk in a winter coat captioned, “You know you work in Maine when”; a shot of a fellow reporter looking windswept after reporting a storm; a reporter’s vantage point of a city council meeting showing what the reporter sees. “It’s Maine,” a local journalist said when this practice was questioned. “People like to feel connected.”

Journalists are required to cultivate engaged personas both on social media and within the community they serve, while also maintaining authority as distributors of essential civic information. Journalists must simultaneously preserve the neutrality and independence that safeguards their credibility, while simultaneously participating in conversations with the community that did not occur in previous eras.

This paper proposes that the tensions between these two roles are leading to new uncertainties journalists must learn to navigate. Through a thematic analysis of interviews with local television journalists in Maine, community involvement is explored, along with tensions and ambiguities that arise when involvement overlaps with changing technology and traditional journalistic standards.

The field of journalism continues to transform as technological and economic challenges alter what it means to be a journalist. Looking at television news in Maine, this paper suggests the impact of new technology on television journalists’ social and political roles can be further investigated through local journalists’ perceptions of the dual purposes of local television news—credible information distribution and local connections. These journalists are not just doing local television news, but also community journalism.

Local television news is a consistently influential part of democracy in the United States. Despite the decline in audience, it continues to draw larger audiences than other television news sources, according to Pew Research Center (2018). While digital news media audience size has increased to 43 percent of adults often getting their news online (though 93 percent find some of their news online), 50 percent of American adults still consistently get their news from television. Of that percentage, local television news has the largest share (Gottfried & Shearer, 2017).

In Maine, it seems local television news remains viable precisely because journalists are proving adaptable as technologies alter traditional practices. In particular, journalists define their role as being both integrated with and responsive to their local communities. While this idea is not new when it comes to local news media, audiences are increasingly seen as collaborative partners in the creation and distribution of information.  For instance, Batsell (2015) argues that it is imperative for today’s journalists to interact with audience members to survive in this new environment. While established norms, such as objectivity and independence, remain integral to practice, the tension between traditional and contemporary responsibilities can be stark. Understanding this relationship can inform news production practices beyond local television news and guide journalism training and education.

While local journalism does not necessarily mean community journalism, journalists’ roles in the community are an important part of how they think about what they do. Of note, since this research was conducted, one of the stations from which journalists were interviewed now has a section on their website for “Maine Moms” that brings together “a variety of news sources, community journalists, and comments and suggestions from Moms like you” (“Maine Moms”, n.d.).

While the primary job of journalism is to inform, its democratic function must also include space for a diversity of voices that engage the viewer with issues of common interest in both the broadcast and the larger public sphere. Continually declining audience numbers, overall, point to the fact that, while news is available, the public can’t be made to engage. Here, it is clear that local broadcast news sits in a unique position. That local news retains its significance among news audiences suggests its varying approaches and attitudes towards community engagement and traditional practices and standards may continue to impact the profession, and its differing connections to community are aspects worth examining.

Literature Review

The search for definition and standards of practice in professional journalism has seen numerous approaches, from overall deontology to situational decision-making of case studies (Bowen, 2013; Deuze, 2010). With that and the search for a global ethic focusing on transcendent principles, rather than applicable practices or concrete definitions (Herrscher, 2002; Ward, 2005), it seems best to think of standards, as Deuze (2005) argues, as part of a professional ideology. This study utilizes Deuze’s (2005) classification of this ideology as a basis to examine attitudes towards established normative practices and standards in news production.

Deuze (2005) argues that professional journalism consists of an overarching ideology that practitioners adhere to in order to provide legitimacy for their work. Based on a review of previous scholarship, Deuze breaks this ideology into five primary components: public service, autonomy, immediacy, ethics, and objectivity. These ideals, as Pihl-Thingvad (2014) finds, are an important part of a journalist’s identity, and can impact commitment to news production. Other scholars have found that traditional ideals are decreasing in priority because in their daily practices, journalists face pressures of producing more in less time with fewer resources, although they still believe they are committed to journalistic ideals in their work (Henderson & Cremedas, 2015).

A commitment to traditional standards and ideals has come up in a number of studies as a possible impediment to fully adapting the potential of online platforms such as social media (Reinardy & Bacon, 2014; Spyridou, Matsiola, Veglis, Kalliris, & Dimoulas, 2013). This impediment is not from a want of adapting to technology, but rather, as Lysak, Cremedas and Wolf’s (2012) survey results show, not fully understanding the journalistic value and how to judge its reliability as a source. Moon and Hadley (2014) found television journalists relied more heavily on Twitter than other traditional journalists. It was sometimes used as a primary source, creating concerns about credibility. Additionally, a growing workload from the adoption of multiple platforms disrupted routines and lead to concerns about quality and accuracy (Adornato, 2014; Lysak et al., 2012; Smith, Tanner, & Duhe, 2007).

The development of new technology, specifically social media, has changed how journalists choose and produce content. Lewis and Molyneux (2018) define social media broadly as media that enhance interpersonal communication but more specifically social networking platforms, such as apps. The social nature of these platforms has broadened the expectations of traditional journalists to include two-way communication and engagement with audience members, bringing them into the conversation about not just content, but journalistic practice as well (Feighery, 2011; Malone, 2010; Skoler, 2009).
Revers’ (2014) study of Twitter use among journalists in upstate New York found a divide between journalists who were wary of the breakdown of professional norms and those who embraced the platform as a space of transparency:

Traditionalists and light tweeters conceived of journalism as subjected to one set of norms, irrespective of the outlet it occurred on. Deviation from these norms on one level (or platform) meant undermining journalism as a whole. Intense tweeters assumed flexible boundaries and diversified their performance in different venues (Revers, 2014).
Although tensions still exist, relationships between the technology-adopting and the technology-ambivalent journalists were able to facilitate Twitter as a viable news alternative and push for adjusted professional norms that fit the nature of the medium. Revers (2014) further concludes the concept of transparency, as applied to journalistic use of Twitter and other social media, already fits within traditional notions of journalism, such as public service and autonomy.

While looking specifically at social media use at small circulation community newspapers, Wright (2018) found that journalists continue to hold onto traditional values and take on traditional roles in their posts. This seems to point to a continuing struggle to reconcile the engagement capabilities of new technology and journalistic ideals.
A focus on local television news provides another layer to this understanding of professional ideology. Local television news is, as argued by scholars such as Rose (1979), “its own unique, scrambled genre, with its own rules, forms and attitudes” (p. 168). Further, as Kaniss (1991) says, “local news has always played an important role in the way a city and region understands its problems, its opportunities, and its sense of local identity” (p. 2). It is biased towards a local audience. Television journalists feel the need to present newsworthy information while producing content that engages their community (Henderson & Cremedas, 2017).

Community journalism is often associated with small-circulation newspapers (Lauterer, 2006), but Reader (2012) asks, “who can really argue that a journalist who has lived and worked his whole life in a single large metropolis cannot practice community journalism because he works for the most popular TV news station in that city?” (p. 15). Community journalism also does not necessarily mean a geographic location, but can encompass journalism for a given community as it exists in many forms, especially as technology changes the boundaries of what community means (Robinson, 2014; Hatcher & Reader, 2012).

What makes a community journalist is both reporting focused on and a connection to a community. As Hatcher and Reader (2012) write, “The modern community journalist is not an autonomous outsider, objectively recording all that transpires, but a community connector who has both a professional and a personal stake in that community” (p. 8). The community journalist should be involved in community meaning-making through an active role in “listening and leading” (Lowery & Daniels, 2017).

This study aims to understand how local television journalists both view traditional standards and practices in the face of a changing news environment while engaging with their community in new ways.

Research questions

These questions seek to understand how the journalists in this study perceive aspects of their job discussed in the literature review:
RQ1: In the face of a changing news environment, what are local television journalists’ attitudes toward traditional journalistic standards?
RQ2: How do local television journalists perceive technology and social media-shaping journalistic standards and practices?
RQ3: How do local television journalists view their role in the community?

Method

This research is an analysis of data from a previous ethnographic study, which included participant observation and qualitative interviews. Only the interviews are analyzed here. The previous ethnographic research questioned attitudes toward newsroom norms and journalistic standards. The questions for the interviews were developed from observations, which revealed strong affinity to traditional standards, although not necessarily in practice, as well as interest in engaging with and participating in community through multiple means, including social media.

Semi-structured interviews allowed for the interviewer to tailor questions and interactions to the interviewee. Silverman (2011) described the interview as requiring flexibility, rapport, and active listening. The use of follow-up questions can engage the interviewee in more comprehensive replies, while building rapport creates the possibility of more open answers to questions. Higgins-Dobney and Sussman (2013) relied primarily on these types of interviews, in conjunction with descriptive data, for their study on the impact of ownership structures and technological re-organization on local television journalists, specifically regarding labor conditions. They identified several consistent trends in news production including the impact of different environments on the use of journalistic values through their interviews. How the participants constitute meaning in their discourse provides insight into how they construct themselves as good journalists.

Data Collection

Data was collected in 2015 in the state of Maine. Institutional Review Board approval was obtained for data collection. To ensure confidentiality, participant names and specific identifying information have been removed or altered.

Participants

All participants interviewed for this study worked for a local television station in Maine at the time the interviews were conducted. There were 11 participants interviewed for this study: three female and eight male journalists, ranging in age from their early 20s to late 50s, all of whom worked in four different newsrooms in Maine. These newsrooms are in markets 80, 156 and 205 (Nielsen, 2015). There was a varying degree of training, from journalism degrees to on-the-job learning. Experience ranged from approximately 30 years to less than one, with four of the participants having more than 19 years and seven having less than five years.

Interview Protocol

One-time semi-structured interviews were conducted primarily in the workplace, and one interview was conducted via telephone. The interviews used in this research were designed to promote open-ended responses and delve further into preliminary responses. Questions included “What is your job as a local news broadcaster?”, “What role does social media play in your work?”, “What are important considerations for putting together news that is up to your standards?” and “What are your thoughts on traditional journalistic standards?” Based on answers, follow-up questions included asking what it means to be part of their local community, and what kinds of activities were part of that role. Audio recordings and transcripts were made with the permission of the participants.

Data Analysis

Interview data were analyzed using a thematic analysis (Braun & Clarke, 2006; Leeds-Hurwitz, 2005; Lindlof & Taylor, 2011), which is an analytical process looking for patterns of meaning, ideas, or concepts. Within this analysis, thematic categories with sub-themes are developed from a textual analysis of recorded data. Transcripts of interviews were broken into chunks of text thought to contain a unit of meaning, and these were grouped according to similarities. The groups were then consolidated into larger thematic categories.
While there are no specific guidelines for the number of interviews for qualitative interviews, 11 interviews were found sufficient for this analysis based on participant homogeneity and thematic saturation, where new interviews did not add additional thematic content (Guest, Bunce, & Johnson, 2006). In their research on saturation, Guest, Bunce and Johnson (2006) found that saturation had occurred by the time they had analyzed 12 interviews. Additionally, based on the make-up of the journalists from the original ethnographic study, this was found to be a representative group.

Interpretation

The thematic analysis led to two primary thematic categories: Community engagement and building a relationship with community members for audience retention and story development. The first key finding is technology influences how and why stories are produced and distributed.

Within these thematic categories are notable overlaps, which highlight areas of ambiguity and tension in the journalists’ perceptions about how community engagement, technology, and traditional standards work in concert. To provide the foundation for these areas, first, I will discuss the first two themes individually, then discuss the tension between them as a third theme.

Theme 1: Community Engagement

Engaging the local community fell into three primary subcategories: Understanding and reflecting the interests of the community; Being a member of the community; and Building ethical relationships with community members. Each of these subcategories has a slightly different approach to the focus on community. In the first subcategory, Being a member of the community, the community is seen as primarily an audience that has specific needs and interests that need to be met by local media, which demonstrates the local bias discussed by Kaniss (1991). One interview participant referred to this as Mainer pride:

If we can find something that resonates with Mainers about somebody who’s working hard or, you know, a local business that a lot of people take pride in. I mean, there is such a sense of pride, especially in the part of Maine that we cover, about being from Maine. And we, I mean, it’s in our TV promos as you might have seen. I mean, that is something that we take pride in and then also try to look aggressively for stories that reflect that. I don’t know if you would call it a mission, but that trait of the place that we serve.

This sentiment was repeated by most participants, with the implication that only local news could do this job successfully, based on the connection local reporters have to the community. Phrases like “pulse on the community” and “in the know” were used to demonstrate the journalist’s ability to understand and provide for the particular needs of the local area. This includes a focus on topics of significance:

There’s certain stories that this community seems to really enjoy, like veterans pieces, for example. I think those are… that’s really something that this community connects with so, you know, you really try to focus on those kind of things.

Being in tune with the community’s needs and interests is how these journalists chose stories they believe will encourage the communities to engage with their content.

Part of being in tune is making sure to include content from all communities in the viewing area in an even manner. Audience members, they explained, need to feel like the news connects directly to their community, not just neighboring communities or the “big” city where the station is based. Without this localized attention, the audience might disengage. As one participant pointed out, specialized local content is what audiences tune in for:

You know, just try to give them as much as I can, keeping it as local as I can, ‘cause you can get any of that Red Sox… all that stuff anywhere else. So try to get stuff here that’s new to them…

Local sports, this participant said, is a key area of interest for all the communities served. Community members have children and friends on these teams and are excited to see them.

Another aspect of community engagement was that journalists themselves are members of the community. The following interview excerpt regards the number of journalists, who, unlike many younger reporters, decided to stay at their stations long-term:

We’re still local people with, with vested interest in our local community, you know. You’ve got a foundation here at this particular station where you have a lot of people who have been here a long time. They make this home. They happen to do this for a living, you know…

While not expressed by all participants, this sentiment was seen from both long-time journalists who have lived in the market for many years, as well as young journalists who still plan to move into larger markets in several years. The following excerpt came from a younger journalist, in his early 20s, who was newer to the area:

It is more of a community-based feel, and a lot of the times you’ll know, if you’re at a scene in Bangor, like I know, I often know the officers on scene just from like work, having worked here for a year and a half and just like being part of the community.

Being part of the community is not just an individual matter, but an aspect of news stations as whole entities. The participants’ stations make a point to be part of local events from holding food drives to covering and engaging in walks for cancer treatment.

I think one of my favorite parts about working in Bangor, and living in Bangor, is the community interaction, and you get to meet so many people in the community because you’re doing community events that really matter to people, and maybe one walk doesn’t matter to you, but another one might, and we’re usually at all of them.

This statement overlaps with the idea of covering stories that matter to the community, but also emphasizes the importance of being in the community as well.

Community was also discussed in terms of relationships. These relationships are integral to working effectively and living harmoniously in the stations’ coverage areas. Several participants mentioned approaching officials and other interview subjects politely, asking permission to film, even if they know they have the right to. In the following excerpt, the participant discusses finding a balance between being in a community and reporting on it:

We are small communities. We have to live with these people, and, yeah, a door can shut and you’re really in trouble trying to get information, you know. Uh, you can’t let that make you shy away from the story. At the same time, don’t go burning a bridge unnecessarily, you know. So yeah, yeah, your network, you can’t drop in, do the story and they’ll never see you again, you know.

This participant is also demonstrating the difference between local news and network or national news, highlighting the specific relationship demands of community news work, of which trust is a major element.

The term “fairness” was used frequently in the context of relationships. This is not the same fairness of equal time or providing response time to criticism, but fairness as it relates to sensitivity and building ethical relationships with the communities served. One of the participants described how a young girl and her younger brother were in an accident while using a recreational vehicle on their own. The younger brother was killed, and the police released the names of both children. The girl was not charged with anything for the accident, but, in reporting the story, questions were raised about whether it was ethical to use the girl’s name.

To be fair and sensitive, it was decided the name would not be used. The argument was that even though the story raised a number of questions about what happened, nothing in particular was gained by naming her, and it might make her life more difficult. This conception of fairness as a type of sensitivity to community members was found in the transcripts of interviews with most of the participants, ranging from dealing with reputations to deaths to illness or disability. The following excerpt encapsulates this sentiment:

You want to give the viewers the information, but you don’t also want to ruin someone’s life whose life didn’t need to be ruined in the first place.

Theme 2: Impact of Technology

Technological developments have long influenced the evolution of television news and broadcast journalism practices. With more recent changes in technology, however, participants with longer careers noted enthusiastically that the way they work has changed in multiple ways, becoming paradoxically easier and more difficult. With more mobile and networking capabilities, these participants noted both cell phones and networked, digital video created a more responsive system to breaking news or changes in story development. The expanded use of email and social media provided local journalists with more ways to reach out and connect with sources and engage with their audiences.

On the other hand, these same technologies create a heavier workload for everyone in the newsroom with more platforms to populate, the possibility of last-minute changes, and more spaces to engage with and search for information and stories. As discussed in the literature review, this concern has been found in numerous other studies. In particular, social media stood out in the interviews as an important factor in the daily workings of the newsroom, with one participant noting they are no longer a television station, but a multimedia station.

Overlapping with the concepts of community relationships, technology, specifically the use of internet and social media, have opened up avenues for building new types of relationships through accessibility to on-air talent and candid behind-the-scenes knowledge. Reporters and anchors are encouraged to post pictures and information about their work process, in addition to posting updates to and teases for the day’s big stories.

1) I want them on their personal pages because people know who they are and they’re becoming friends with them and that’s great because it’s also helpful for our brand.
2) I mean all of us are so accessible to viewers these days. We all have our own Facebook pages. We have our own Twitter pages.

These digital relationships with audience members create new avenues for connecting with what is happening in the community and what is important to audience members. Particularly, the use of social media is about new ways to engage and get input from viewers. As the following excerpt demonstrates, this includes ways for audience members to draw attention to potential news stories:

They’re more likely to weigh in their support on social media through someone who might initially start a campaign or effort, and then maybe we will look at it and say OK, well there might… maybe there’s more validity to this.

The excerpt suggests just how much impact audience members can have in getting a story covered in a space where they can engage with the newsroom as a group, creating noticeable trends, rather than individuals emailing or calling.

Participants described social media as a tool to specifically ask for audience member contributions and story ideas:

Earlier in the week we posted on Facebook, like, do you have a cool, like, Easter tradition we might be interested in covering. That’s definitely a feature story should nothing else be happening that… like nothing breaking… and people responded, oh yeah, we have like egg fights or things like that. So things like… things that sound cool. That’s a good way to, um, kind of… and then send them a message after and be like, hey, we saw you posted here. Are you interested in doing a story?

This use of social media for story development through both explicitly engaging with viewers and more passively watching and responding to viewers’ online activity was mentioned by most participants as a regular activity in the news development process.

Social media, specifically Facebook, also provides space to engage with users through posting content that is not deemed quite newsworthy enough for broadcast or worth sending a reporter to cover. It allows the newsroom to foster community without the “bridge burning” and loss of trust mentioned in the previous section in a different way.

People will write to us like a lot of fundraisers. Like, we don’t often cover fundraisers. Like if they’re like oh I want to… Like I’m trying to like start a business, here’s my Gofundme page. Can I get some coverage? Like, we’ll tell them to post it on our Facebook page where other people can see it and that way we’re not really promoting it ourselves, but it’s like they post it to us for other people to see and then people are still getting that… Not as much exposure as they would had we covered a story like that, but they’re still getting exposure and at the same time we’re not really burning any bridges by telling a person no.

Social media also provided a place to distribute content in both a more immediate and expanded way. Specifically, Twitter was mentioned as the place reporters posted information while in the middle of reporting and where breaking news is first distributed. This is part of how technology is changing audience expectations of how and when they get information, as demonstrated here:

The public’s expectation has definitely changed because you know our sense of like we have to get this out… we have to, you know, the second it happens, you know … I think court is probably for me the biggest example of that because you know every kind of major twist and turn in some sort of court proceeding is expected to be tweeted…
Rather than waiting for air time, reporters are constantly distributing information to their audiences, even though how that information is packaged changes as it moves from platform to platform.

Theme 3: Positions of Ambiguity and Tension

There is significant overlap between statements put into the previous themes of community engagement and technology. These overlaps were useful in revealing challenges facing journalism as these things further converge. It is not just changing technology that directly impacts newsroom perceptions about journalism, but it also changes ideas about community and steadfast attitudes about the importance of traditional standards. The particular intersection that spawned doubt changed from person to person, but there was an overall sense in the transcripts that there was some apprehension with the current state of local journalism.

The continued importance of traditional standards and ideals can be seen in the prevalent allusions that continued through the interviews. The focus of conversations around these topics often reflected the purpose of journalistic ideology discussed by Deuze (2005). Maintaining credibility and responsibility of the job were frequently used as explanations for the importance of these standards. The idea that following traditional journalistic standards is the responsibility of the journalist was clearly stated in several interviews, such as the following short example:

We have a responsibility to be accurate, to be, you know, to be balanced…

Others expressed a similar sentiment more implicitly. In the following excerpt, a participant discusses how being unbiased is integral to being a journalist.

I mean it’s, it’s like taking something without a bias. I mean it’s just, you know, telling viewers what they need to know and I would hope that’s what we’re doing. If not, I don’t want to work here anymore, you know what I mean? I think it’s the right of the folks watching at home to have a newscast that isn’t biased in any way or isn’t leaning in one way.

If a journalist does not do this, they are not doing journalism, as suggested by the claim, “I don’t want to work here anymore.” The concept of being unbiased is seen as integral to the point that it doesn’t require much explanation, but there is also a sense of responsibility of choice. The journalist presents facts, but it is the responsibility of the journalist to choose which ones the audience needs. Here, the journalist uses standards as tools in acting as a public servant.

Several participants repeated the importance of this sense of responsibility. In another example, a participant talks about these standards and responsibility in terms of quality.

Nice to meet your deadlines. Nice to have that as a goal and to do everything you can to meet them. Nice to get it first. Nice to scoop the competition, this is a business. And, nice to- and for egotistical, uh, reputation purposes, you know, it feels good to do that. But none of that should be the driving factor ultimately. The driving factor should be: is this solid? Can we rely on this? Have we touched enough bases here to have a solid story? You know, have we filled as many gaps as we can to put this out there, this information out there responsibly?

To do your job responsibly as a journalist requires making sure you have the best product with “gaps filled” to distribute. Ultimately, these standards of journalistic production should outweigh other business and personal motivations. If, as this participant says, “scooping” or “ego” take precedence, the implication is that a journalist is failing in their responsibility.

The concept of responsibility was most frequently brought up in relation to journalistic standards, but credibility was also emphasized as a reason for preserving related practices. It is a prudent business practice as a distrustful audience may not remain an audience. In these three excerpts, there is a sense of not losing the trust of the audience with anything that might be considered inaccurate or biased:

1) You have to serve an audience that wants to know that you’re unbiased when it comes to these things…
2) Without image what’s left for any kind of information sharing, whatever we call ourselves now, for journalists, you know. I mean you have to have credibility and you have to have um… and reputations are involved here. I mean obviously if you are very opinionated about a social issue and you share that freely then viewers and consumers have every right to question your objectivity when it comes to covering that issue…
3) You can’t be wrong or else that just makes you look bad, station look bad, and people might be, not that it’s that extreme here like if you get, like pronounce a name wrong, but people notice…

Some of the concerns about where these standards fall apart will not sound new to many, such as whether or not a story is providing free advertising for a business:

I forget what time of year, but like there’s a bakery and they have these strawberry tarts, and like every year we do a story about like, hey, the tarts are here, and I look at that and I go that’s not newsworthy.

While this attention to local business fits into a broader conception of being a part of and supporting the community, which was described by most as an important aspect of the job, there was a sense from some participants that taking on a purely promotional role for the community isn’t the right way to go about it. Making the story about a more newsworthy aspect that impacts more of the community, with the local business purely as an example, was suggested as an alternative.

Here, a poorly defined characterization of community engagement comes into conflict with traditional journalistic standards of independence. Other participants expressed this particular apprehension about community as the possibility that community members might abuse personal relationships to get promotion for their local businesses.

Local business was not the only subject of this type of tension between community engagement and journalistic standards. Prominent community members and prominent community attitudes also came up as subjects of doubt when it came to reflecting community interests while maintaining journalistic integrity:

You want to present information that your viewers are going to appreciate, but you don’t… you… I think you kind of get off the rails as far as objectivity goes when you start writing too much to what you think they want to hear, bec- You know, you obviously… You want to create content that they want to watch, but you also, you know… It’s like, oh well, people in this part of Maine think this or think that, like, I’m going to write my story a little bit more, you know, geared towards that. I think that’s dangerous.

Community engagement online seemed to lead to a similar concern about community members abusing or overly influencing news decisions based on the newsroom’s need to encourage community input. The sense of ambiguity here was around how to, with the new access social media provides audience members, gauge what topics are worth giving time to.

There are contributors, but this is still not their job and, you know. So, we have to, we have to remember that too, that it’s still our job to… to, you know, finally put out that product and things and not to say that the contribution isn’t of value, but I think sometimes we have to question the contribution and, you know, and really wonder like are we doing this just because social media deems that we should be doing something about this? I don’t know. I worry about that sometimes.

While community members are encouraged to contribute pictures, videos, anecdotes and story ideas, when do these contributions require a response? Is a specific issue trending on the station’s social media and email because of manipulation, as this excerpt posits?

A lot of the most vocal people, the ones that are really against something or really for something, they might be a very loud minority. Then again they might be a legitimate majority. But the point is that they’re going to tee off, but if they get some kind of organized response to you it can skew… it’s not scientific. We’ve got 400 responses and 300 of them were negative. Well it’s probably accurate, but you don’t know that for a fact. It could have been a concerted effort.

There are no clear guidelines for knowing when it is appropriate to incorporate audience input online into the reporting process.
The same tension resides around posted critiques and what are often called “trolls,” or people who purposely post disruptive content. Responding to legitimate critique and answering questions is not seen as a problem, but when does critique cross the line into trolling? When is it appropriate to delete comments or not respond? These two excerpts from different participants express the uncertainty around dealing with this aspect of engaging with people online:

1) Sometimes we monitor that sort of thing and we’ll delete things and other times we won’t. So that I feel like that’s something that could be… I don’t… I don’t really know how to… I feel like that’s something that like… I don’t know how many people… I don’t know if anyone knows really how to handle that because people are entitled to opinions, but, at the same time, like do you want vulgar stuff on your website, but, again, it’s just reaction from a story you did.

 

2) I know that we’ve run into that a couple of times in the newsroom and I can’t even pinpoint the specific examples, but it’s kind of like… you know, because a child is tit-for-tat sort of thing, and you just wonder like are we getting involved in that too much. Is that what we need to be doing?But not that can’t. You know, sometimes you do have to make an immediate response to people and reply to them.

The ambiguity around how to approach these situations comes across not only in what journalists are saying, but also in the almost hesitant way they try to explain the nature of these online interactions. While these types of commentary from audience members may have been present in the past through phone calls, letters, or visits to the station lobby, online interaction provides a whole new scope both through much greater accessibility and the public nature of such comments that raises questions about how to maintain community relationships and journalistic standards online.

The accessibility that social media provides also created a sense of ambiguity in the reverse situation, when audience members are exposed to the darker side of the medium. It opened new doors for gathering information and materials for reporting a story that, for some participants, is rife with potential ethical dilemmas. One participant described a situation during a report on a local soldier. Members of the newsroom were able to find and send a message to the wife using Facebook, but the approach and wording was not sensitive to the situation, which this participant thought was due to the more impersonal nature of the contact.

Some things that were said were kind of… like I would have never said to a person, so I kind of think there are boundaries that are kind of overlapped (…) like you can definitely reach a broader network of people on Facebook and that sort of thing, but I feel like there’s also things that, like, you shouldn’t do as a reporter, like ethically, that goes against what you should be doing.

This same participant also described another situation of reporting on a death where Facebook was used to find out information and a picture of the deceased person. Again, there was an ethical dilemma about approaching people in ways one might not do when actually in the community. For instance, the family should perhaps have been asked for permission to use the photo. However, the photo, as well as the message in the previous example, were technically public, not made private by the Facebook users. The technology provided ways to access the community in ways that are not available off-line, but using this access to report stories seems to come into conflict with the idea of building an ethical and sensitive relationship with the community discussed earlier.

Discussion and Conclusion

Local television journalists in Maine appear to be doing community journalism by, as Hatcher and Reader (2012) say, being community connectors who have “both a professional and a personal stake in that community” (p. 8). At the same time, traditional journalism standards and ideals continue to guide their practice. However, those traditional standards are evolving to respond to demands for engaging with the community. Expanding capabilities for reporting and interaction with the audience create new demands and concerns for Maine’s local television journalists. While still primarily attentive to reporting on the community interests, journalists appear to be increasing their emphasis on engagement with the community.

The concern with local community and the impact of changing technology is not new to local television news, but the current manifestations of these aspects of the local news business are evolving. The significance of community engagement and the growing use of social media are redefining the type of relationships and conversations that are occurring. These relationships are more immediate, more frequent, more accessible, and more participatory.

The questions facing journalists revolve around behavior and responsibility. When does community engagement threaten traditional journalistic ideals? When is sharing online too much? When do these activities impact journalistic integrity, as defined by traditional notions, by engaging in unprofessional or unethical behavior? These questions reflect concerns heard in the interviews regarding the possibility of giving community engagement and social media use too much emphasis over other professional concerns. This signals a need to figure out how credibility can be preserved as journalists push reporting into new arenas.

One limitation of this study is the particular nature of the location. Maine is tied as the state with the largest percentage of the population living rurally (U.S. Census, n.d.). The largest population center is in and around Portland, in the south of the state, which has a population of approximately 66,000 people. The Portland area has three local television news stations and is a medium-size market. Three additional local television stations are in Bangor, a city of about 35,000 people. One more station is in the north of the state in Presque Isle, which serves a market of approximately 27,000 viewers. While this research is based on a specific geographic area, as well as a smaller television market size, and, as such, cannot be generalized, there are some take-aways that can be useful for understanding the current state of local television news as it continues to be an important source of information for American audiences.

Overall, local television journalists in Maine are generally positive toward embracing new technology, and are working toward maintaining their work on multiple platforms.  However, there is tension at the intersection between the use of new digital platforms and a changing concept of community engagement and building relationships. Discussions with journalists showed building community relationships was an important part of their overall journalistic practice, and the use of social media was an important part of facilitating those relationships through both sharing about themselves and engaging directly in conversations with the community.

This study also provides qualitative support for a number of studies that examined journalists’ relationship to social media while bringing attention specifically to local television news. The findings here support previous research that showed journalists are trying to figure out how to combine traditional practices with new opportunities that challenge established norms. The thematic analysis also shows the tensions found with trying to fit the use of technology and traditional standards and ideals into new conceptions of community engagement and relationships.

The traditional ways of doing local news are tied up in a journalistic ideology and identity. Within local television news, this includes an embrace of technology and an understanding that viewers are connecting with on-screen personas. These aspects of the local television news journalist’s professional identity, as shown in the analysis, are still very much a part of how those interviewed for this study view their daily practice. The nature of both the current technological developments and connections with viewers are transforming in ways that sometimes conflict with older perceptions of what it is to report the news.

Even with uncertainties about how to handle new conversations happening about news work, journalists in Maine are managing to negotiate individual situations. The fact that a mostly rural state continues to support a number of local stations suggests that these negotiations are on the right track. As Newman (2016) points out, “In many cases, broadcast television is the only reliable and accessible source of information for these communities, which are outside the scope of broadband networks” (p. 5), providing an alternative explanation for local television’s continued prominence. However, as local television news seemingly maintains its position across the country, it is worth examining to see if these themes, tensions and negotiations are found in other markets.

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About the author: Theodora Ruhs, Department of Journalism, Central Connecticut State University. Correspondence for this article should be addressed to Theodora Ruhs, Department of Journalism, Central Connecticut State University, New Britain, CT 06050.
Contact: ruhs@ccsu.edu

Categories
Hyperlocal news Issue 1 Volume 8

Cultural geography: Local news fosters audience attachment to spaces and places in the digital era

Abstract

Despite the endless struggles that larger, daily print newspapers have battled for years–including circulation and revenue declines and increasing digital competition—geographically-bounded, small-town, weekly print newspapers across the United States continuously remain vital to their communities in the digital age, as they remain faithful to their fundamental function as providers of reliable and relevant news to their audiences.

This essay explores why these media remain relevant to their audiences in a global society. Ultimately, the researcher suggests geographically-bounded U.S. weekly print newspapers aren’t facing the same struggles as their larger brethren, the daily newspapers, and audiences across the board want local news in the global and digitally-transformed era because the local content generates a sense of connectedness to a place for news consumers by socially, politically, and economically mapping out community landscapes in a way that helps them make sense of their worlds.

Keywords: Cultural geography, community journalism, space, place, newspapers, identity

Introduction

Despite the endless struggles—including circulation and revenue declines and increasing digital competition—that larger daily print newspapers have been battling for years, geographically-bounded, small-town weekly print newspapers across the United States continuously remain vital to their communities in the digital age because they remain faithful to their fundamental function as providers of reliable and relevant news to their audiences (Abernathy, 2016/2019; Knolle, 2016; Radcliffe & Ali, 2017; Still Kicking, 2018; Cross, 2019 ). Also, recent descriptive data (Pew Research Center, 2019; Schroder, 2019) have revealed that despite globalization and technology transformations shaping news production and news access, news consumers still want local news – relevant information that pertains strictly to a certain locality. Ultimately, this researcher argues that audiences want newspapers to provide local news in order to help them create their sense of spaces and places.

Conceptual Framework

While the scholarly literature on geographically-bounded, small-town weekly print newspapers is extremely thin in comparison to the literature on larger daily newspapers, some theoretical insights on this media segment have emerged over the years, with particular focus on the roles and functions of the hyper-local press, including their service as builders of social cohesion between community members (Janowitz, 1952), as advocates for local economies (Edelstein and Larsen, 1960), as resources for helping new residents integrate into the community (Ball-Rokeach, Kim, & Mattei, 2001), and as promoters of community discussions (Lewis, Holton, & Coddington, 2014).

Cultural and Humanistic Geography Theoretical Perspectives

To help further understand why geographically-bounded, small-town weekly print newspapers remain important to their audiences and why media consumers across the board still want local news in the digital age, this researcher contends the theoretical perspective of cultural and humanistic geography offers worthwhile insight into further understanding the social phenomenon of the need of local news in the current globalized and technologically-transformed era. Guided by this interpretive lens, the researcher suggests geographically-bounded, small-town weekly print newspapers remain relevant in the digital age because their audiences continue to think of these news outlets as trusted, reliable sources of information that will help them feel attached to community spaces and places. Furthermore, audiences across the board want local news, despite their growing unlimited access to information because audiences want genuine connections to places.

Within geographic theory, there are two dominant paradigms (Buchanan, 2009): Physical geographers who see places as geographically-bounded locations and cultural and humanistic geographers who view places as cultural and social constructs, meaning they are shaped by layers of influences (Massey, 1994). For cultural and humanistic geographers, there is a distinction between space and place. Space tends to be regarded as a geographically-bounded location. On the other hand, place is a significant social space that holds meaning to a person. For Tuan (1977), a place “achieves concrete reality when our experience of it is total, that is, through all the senses as well as with the active and reflective mind” (p. 18). In other words, places are significant to people because of the attached experiences and meaning(s) they have put on them.

For cultural and humanistic geographers, meaning gets attached to a space through the intertwining of time with social, political, and economic influences (Massey, 1994; Couldry, 2003). Moreover, cultural and humanistic geographers believe news media are among the multiple layers that assist in converting a space into a place that holds meanings for audiences by mapping out people, traditions, institutions, and politics within communities (Figure 1). Understanding the construction of space and place is important, because ultimately, places are about the human experience – the connection people have with other people, their hometown, their nation, and/or their past (Tuan, 1977; Buchanan, 2009).

The Newspaper’s role(s) in Constructing Space and Place

Over the years, media scholars have examined the newspaper’s role in creating this sense of connecting with and belonging to a space, and the construction of a place – a community with meaning to its members (Edelstein & Larsen, 1960; Ball-Rokeach, Kim & Matei, 2001; Buchanan, 2009; Robinson, 2013). At the hyper-local, geographically-bounded newspaper level, conceptual insights have emerged, showing media producers influence neighborhood place identity simply through the way in which they frame the news about people and places in the community and by the types of news stories they choose to publish or not publish (Martin, 2000); generate geographic knowledge by informing audiences through news topics and stories of community official and non-official leaders, community history, and community values (Howe, 2009); create senses of place through their news coverage by serving as community advocates, boosters, critics, and watchdogs (Cass, 2006); and help people stay connected to their communities through online and print subscriptions long after they’ve moved (Robinson, 2013).

Additionally, the extent to which small-town presses create meaning within places for audiences was captured in Wotanis’s (2012) study of the impact of a local, small-town newspaper moving its newsroom out of the area that it served. The study showed community members felt senses of loss after the move, as the newspaper helped construct and maintain the identity of the town to which it belonged. Together, these studies on the local press show the significant impacts geographically-bounded, small-town weekly print newspapers, and local news in general, have in creating spaces and places for their audiences.

Cultural and Humanistic Geography in a Global World

Over the years, scholars have argued for the need to re-conceptualize the appropriateness of cultural and humanistic geography in a global world. For example, Morley (2000) has argued television globalizes the “home,” and ultimately weakens a person’s local connections. Couldry (2003) has contended there is no “place,” but rather a global society that is made up of “places.” Sylvie and Chyi (2007) claimed in their study on the role of geography in online newspaper markets that while the Internet opens doors for media organizations to very wide audiences, newspapers do not always win over those audiences, as their content isn’t always relevant. Furthermore, Mersey (2010) concluded that because of the Internet, localities are no longer distinct from each other, and therefore, theoretical models that aim to understand media use, media production, and media roles in the community have become somewhat irrelevant in the emergent media landscape. More recently, Hess (2013) argued that in light of the changing media landscape, the concept “geo-social” might best be used to describe the way in which scholars understand how newspapers create senses of identity/indentities for their communities without restricting them to specific geographical spaces.

In a Global World, Hyper-Local Print Newspapers Still Relevant

This researcher agrees with the above scholars that there is a need to constantly examine how technological and global changes impact media and their influences in creating spaces and places for audiences. And while the researcher believes it is important to recognize the influences of the Internet on a person’s sense of space and place, the researcher contends that audiences of geographically-bounded, small-town weekly newspapers still heavily rely on the print products over the digital versions, unlike larger newspapers that have continued to lose print circulation revenues (Schwartz, 2017; Still Kicking, 2018). This indicates geography remains a central concern in the production of news for geographically-bounded, small-town weekly newspapers. Therefore, theorizing the function(s) of the geographically-bounded, small-town weekly newspapers and audiences’ desires for local news through the interpretive lens of cultural and humanistic geography remains relevant in the current technologically-transformed era.

Conclusion

While the above exploration of weekly print newspapers through the interpretive lens of cultural and humanistic geography is far from exhaustive, the purpose here was never to present a formal study on the topic. Rather, the researcher hopes this essay lays some groundwork for additional critical scholarly inquiry into why geographically-bounded U.S. weekly print newspapers are surviving, and in some cases exceeding expectations, as well as why audiences still want local news in the digital and global age. To help answer these why questions, the researcher suggests future scholarship should examine the news production methods currently employed by geographically-bounded U.S. weekly print newspapers through the interpretive lenses of cultural and humanistic geography. Understanding the practices in which these newspapers construct spaces and places for their communities and readers is vital, as it is these practices that enable this segment of the media industry to remain faithful to its fundamental function as providers of reliable and relevant news to audiences in the current media climate.

Ultimately, this researcher suggests geographically-bounded U.S. weekly print newspapers aren’t facing the same struggles as their larger brethren, the daily newspapers. Audiences want local news in the global and digitally-transformed era, as local content generates a sense of connectedness to a place for news consumers by socially, politically, and economically mapping out community landscapes in a way that helps them make sense of their world. Simply put, the researcher argues that this sense of connection generates personal and social identities for readers, which provides meaning and purpose to their lives, motivates their behavior, and ultimately guides them in making sense of the worlds around them (Owens, Robinson & Smith-Lovin, 2010; Oyserman, Elmore & Smith, 2012). Furthermore, the researcher contends the insights into media influences on a person’s sense of connectedness to spaces and places might provide valuable lessons to newspaper organizations struggling to survive the emergent media landscape.

References

  • Abernathy, P. M. (2016). The rise of a new media baron and the emerging threat of news
    deserts. Retrieved from http://newspaperownership.com/newspaper-ownership-report/.
  • Abernathy, P. M. (2019). The expanding news deserts. Retrieved from https://www.usnewsdeserts.com/.
  • Ball-Rokeach, S. J., Kim, Y-C, and Matei, S. (2001). Storytelling Neighborhood: Paths to belonging in diverse urban environments. Communication Research, 28(4), 392-428.
  • Buchanan, C. (2009). Sense of place in the daily newspaper. Aetner, 4, 62-84.
  • Cass, J. (2006). Wonderful weeklies. American Journalism Review, 27(6), 20-29.
  • Couldry, N. (2003) Passing ethnographies: rethinking the sites of agency and reflexivity in a mediated world. In P. Murphy and M. Kraidy (Eds.). Global media studies: An Ethnographic Perspective (pp. 40-56). New York: Routledge.
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    Association. Retrieved from https://wnanews.com/2019/04/18/community-newspapers-not-hopeless/.
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  • Schroder, K. C. (2019). What do news readers really want to read about? How relevance works for news audiences. Retrieved from http://www.digitalnewsreport.org/publications/2019/news-readers-really-want-read-relevance-works-news-audiences/.
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  • Sylvie, G., and Chyi, H. I. (2007). One product, two markets: How geography differentiates online newspaper audiences. Journalism & Mass Communication Quarterly, 84(3), 562-581.
  • Tuan, Yi-Fu. (1977). Space and place: The perspective of experience. Minneapolis: University of Minnesota Press.
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About the author: Sr. Christina Smith is an assistant professor of communication at Georgia College and State University, where she teaches journalism. Before getting her Ph.D. in mass communications in 2015 from the University of Iowa, she worked in the newspaper industry as a daily and weekly news reporter for more than 13 years. As a scholar, Smith’s primary research interest focuses on community journalism, specifically the role of journalism in rural towns in the U.S.

Categories
Ask an Expert Questions and Answers

Can school board use OMA update as justification for restricting public comments?

Question: My school district is claiming that it’s restricting public comment to agenda items due to the recent law (they were previously allowing any comments). This seems like a gross misrepresentation of a change designed to guarantee a right rather than restrict it. Is my understanding correct?

Answer: Looks like your school district is reading the update to the Open Meetings Act in a very literal way that undermines the purpose of the revision in the 2019 legislative session.

We’re talking about HB 2840, which requires government bodies to allow people to comment on agenda items. Yes, the purpose of that was to allow more comments, not fewer, but another section of the revision says the government “may adopt reasonable rules regarding the public’s right to address the body … including rules that limit the total amount of time that a member of the public may address the body on a given item.” The intent of that was to keep the public from wasting time or basically shutting down a session by talking endlessly – not to eliminate public comment time outside of agenda items altogether.

Here’s the bill text: https://capitol.texas.gov/tlodocs/86R/billtext/html/HB02840S.htm

I’d read that to mean that “people may not speak on anything but agenda items” (as your school district seems to be doing) is not a “reasonable rule” under the law. That would at least be up for interpretation by the AG, and may be worth challenging the ISD on. The Texas Municipal League reads the bill as permitting but not requiring government bodies to allow open comment, as long as the body isn’t restricting public criticism of the body (another passage in the OMA revision). Read this from TML counsel Zindia Thomas, who I respect on open records/meetings matters as acting in good faith on interpreting these things, rather than being reflexively defensive of her organization’s members: https://www.tml.org/DocumentCenter/View/1237/HB-2840-Public-Comment-on-Agenda-Items

In short, I’d suggest asking your school district to return to allowing an open comment session on non-agenda items, arguing that dismissing public comment altogether is not a “reasonable rule” under the HB 2840 revisions. It may at least be worth seeing if the AG would issue a letter opinion on it. It may also be a call to the AG hotline on open meetings, 512-478-6736.