Texas Center For Community Journalism

Developing a troubleshooting system that can be the basis for all software emergencies is crucial.

It is fundamentally a set of trial and error steps that eliminates problems one by one. Be as creative with those steps as you are with your designs. The more you eliminate, the closer you are to finding a solution.

10 Tips for creating your own software troubleshooting system

1. Write down your operating system (Windows XP, Mac Leopard, etc.), the version of software you are using (CS2, CS3, etc.) and the exact nature of your problem. It helps to see this in type and it gives you a great reference point later when you are searching for help on the Web or talking with someone about the problem.
2. Turn the machine off, then on.
3. Close the program and launch it again. I know steps two and three sound way too simple, but at times, simple works!
4. Reset or delete preferences for the program.
5. Try to work with the file on another machine. Certain problems travel with the file, others prefer to take up residence on the machine.
6. Confirm what the software program still does correctly. In the above case, I would see what other formats I could save it in. It might help identify a particular pattern, i.e. vector images work, raster images do not; color works, black and white will not.
7. Eliminate elements. Will the process work with type only? With images only? Again, you are trying to find clues.
8. If there is a font problem, try changing to a different font. If it will work with a different font you might end up reinstalling fonts and/or deleting corrupt packages.
9. Search for help on the Web. Don’t get disappointed and give up if you don’t find the answer to your problem immediately. Look for similar problems, key words, etc. that create a trail to your solution.
   For example, to confirm my suspicions on an Illustrator problem I started with the search: “Adobe Illustrator will not save .ai , unknown error” and found several forum and discussion threads on Adobe forums and tech sites.
   As I read and searched further, I found I needed more info and added terms i.e. Mac, Windows, preferences, etc. This is where the reference information I wrote down in step one helped speed my searches along.
10. Post a help request with a discussion group or thread. You can often register with a forum or help group for free and post your question. Be specific and give as much information as possible. On some sites, help can arrive in less than an hour. On other sites, it might take days for someone to volunteer information.

If all else fails, call a friend, a colleague or a stranger.

It might surprise you to find out that they have faced the same problem and are more than happy to help you through the crisis.

What might be even more surprising: One day these folks may call you back for assistance with their software problems.

Helpful links

• Troubleshooting Graphics Software
  http://graphicssoft.about.com/cs/faq/a/troubleshooting.htm
• Adobe Forums
  http://forums.adobe.com/index.jspa;jsessionid=878197957E6A5FFCD38C1A4D5CE274BF.node0
• Adobe Help Resource Center
  http://www.adobe.com/support/documentation/

It’s a question as old as the newspaper industry.

Why should we give away our content?

As community newspapers face a new age of competition from the Internet, the question has become more relevant. For many of us, we have effectively been “giving it away” for years as local radio and television stations get their cues from our newspapers and crib the stories for their own use.

My argument for an active website is not “giving away” the content, but shifting the cost to the advertiser instead of the subscriber. Look that this question: “Which would I rater do, sell you a subscription for $35 a year, or sell an advertiser a daily ad on my Web site for $35 a week?” The math is simple: $35 a year from the subscriber or $1,820 a year from the advertiser.

I am convinced that once your webset “catches on” with the community, you can easily sell more than one ad for your daily news update. The site will be especially attractive during political season when local candidates want their names and pictures before the public every day — not just once or twice a week in your newspaper. And that is all cash business — a tremendous boost to your cash flow. Ask your advertising sales staff to work up “combination” packages for your print and Internet additions and it will result in “plus revenue” for your newspaper.

Why don’t you try it sometime? An election is a good opportunity. For the May 9 local city council and school board elections, put a house ad in your newspaper saying that you will have “live, up to the minute” election returns on your Web site. Ask an influential business leader — the local Ford dealer, a community bank, your hospital or the Dairy Queen — to be the “sponsor” of the live coverage. Make the price attractive, say $100.

After all, you won’t have those results in your weekly paper for four or five days. Even though you have shared the results with your readers on the Internet, your newspaper coverage can be fresh with interviews with the winners and losers as well as great photo coverage of the “courthouse stand-arounds” in the county clerk’s office on election night.

It’s an experiment worth trying — I think you’ll be very pleased with the results.

Move over, Voodoo priestess. The ancient Chinese had it right. The most effective curse is this one: “May you live in interesting times.”

We in community journalism certainly live in the most interesting of times. There have only been a few generations who have been fortunate (?) enough to live in the days when a new medium is being introduced and therefore redefining the old media.

It happened when Gutenberg invented the printing press, which took over dominance from the manuscript culture. Didn’t happen again until the 1920s, when newspapers were threatened by the new medium of radio. And radio had the shortest Golden Age of all, because when it was at its height, TV was invented and began claiming living rooms for itself in the early 1950s.

As each new medium came along, the old media had to redefine themselves and find new roles. When the Internet was invented, we saw email revolutionize personal communication and then search engines redefine how we got information. And now, we realize that one impact of the Net is to make a publisher out of everyone with a computer.

Even 10 years ago, we thought the newspaper — especially in smaller communities — had the market cornered on news and information. To be sure, someone could always start a rival publication, but costs were typically prohibitive.

No more.

Anyone with a computer is now potentially your competition. And if they don’t know how to start a newspaper, or what to put in one, or how to lay out the pages, or where to find news — no worry. There are Websites all over whose entire goal is to show anyone, anywhere how to start a newspaper on the Web.

Some start as blogs, some are primarily opinion journals. Many come and go overnight. But other people discover that with practically no overhead — no reporters, no rent or utilities, no presses — that they can get local names and photos and news and information on the Web and update it daily, and find an audience. And that audience may be your readers.

As they build audience and get more eyeballs onto their pages, they inevitably attract advertisers.

These Internet start-ups are more prevalent on the coasts, but it’s inevitable that we will see more and more in Texas. I asked Texas newspapers about their local Web-only competition recently and here’s a sampling only of what I found. Take a minute to scroll through the list to follow; you will find all kinds of new Texas Webmedia here, but these new publications represent a real threat to printed newspapers in Texas. The level of sophistication varies, from just blogs to legitimate online newspapers, but all represent alternatives to newspapers — and they frequently have more news, more photos, and more local opinion than papers do. Click on as many as you can, and you’ll get a feel for what may be the wave of the future.

Here they are:

• www.sanmarcosmercury.com
• www.newstreamz.com
• www.bastrop-news.com
• www.bastropia.com
• www.fortbendnow.com
• www.InstantNewsWestU.com
• www.forneypost.net
• www.twentypeacefulminutes.com
• www.supportcrandall.com
• www.takebackcombine.blogspot.com
• www.highplainsobserver.com
• www.shelbycountytoday.com
• www.polkcountytoday.com
• www.instantnewskaty.com

And if you’re thinking that even starting a Web paper may be a daunting task for some potential competitors, what if they could just open a franchise operation, complete with all the support they needed? Check out www.hometowntimes.com. As the organization’s Website says: “We’ll show you and support you as you build an audience and support the growth of the local community through innovative, proven advertising packages designed to build your town’s business success, make your neighbors aware of the issues and events of importance to them, deliver local news that concerns your lifestyle, and more features to keep your visitors coming back again and again.”

How serious is this company? HometownTimes launched 513 local online newspapers across the United States in January. It was recently ranked No. 10 in a listing of Atlanta’s Top 25 Franchises.

Have you heard…

• An analysis of circulation figures published in the 2004 Editor & Publisher Year Book showed that of the 9,321 U.S. newspapers listed, 9,104 (97.7 percent) had circulations below 50,000, a common benchmark used to distinguish “big” from “small” newspapers.
  Those 9,104 “small” newspapers reported circulations totaling 108.9 million, compared to a combined circulation of 38.2 million for the 213 “big” newspapers.
  The majority of all newspapers are weeklies, with an average circulation of slightly less than 7,500.
  Among the 1,456 dailies, 1,239, or 85 percent, are small newspapers, and reach about 44 percent of all daily newspaper readers.
• Social media have now overtaken pornography as the No. 1 use of the Internet, according to research by the Institute for Public Relations.
• Ottaway Newspapers has launched electronic editions of its newspapers aimed at cell phone and smart phone users. “Seekers of news and information in our markets should be able to access our content on the platform that either they are most comfortable using, or that is most useful to them at the moment they need to be informed,” said Sean Polay, Ottaway’s product manager for distributed media. Ottaway is using internally developed software to support the initiative. The Cape Cod Times in Hyannis, Mass., was the first Ottaway paper to launch the service.

If you had written the word blog just 13 years ago, everyone would have thought you’d made a typo. Maybe you mean blob? Or blot?

How times have changed. Blogs — short for Weblogs — are part of our lives and part of the vocabularies of pretty much everyone who’s halfway Web-literate.

Need proof? Check out these numbers, courtesy of Technorati’s State of the Blogosphere report:

• Facebook recorded 41 million unique visitors last year. MySpace had 75 million. Blogs had almost 78 million unique visitors.
• 50 percent of Internet users read blogs.
• In 2007, there were 22.6 million bloggers in the United States.
• There are almost 1 million blog posts a day.

In its report, Technorati noted that when it did its first report on blogs in 2004, the typical reaction to the word was, “Huh? Can you repeat yourself?” Four years later, blogs are commonplace.

And newspapers throughout the nation have become a part of the blogging phenomenon. Blogs get more voices into the newspaper, allow staffers to share insights on how the news comes together and how they do their jobs, and allow more coverage of areas far too specialized ever to justify ink on the printed page. Since cyberspace has an unlimited news hole, newspapers can include the blog on fitness tips for the elderly or the news of a six-block area on the east side of town.

Blogs have ended up playing an important role in American life — it was bloggers who brought down Sen. Trent Lott when they reported his off-the-cuff remark about Strom Thurmond. And bloggers who torpedoed Dan Rather for his sloppy reporting of George Bush’s military record. In fact, you can argue that political bloggers have become an integral part of American politics — the Obama campaign obviously used blogging more effectively than anyone else ever has.
For whatever reason, Texas community newspapers have been slow to use blogs extensively.

Roy Robinson, publisher of the Graham Leader, told me in an email that his newspaper has moved slowly because of legal concerns.

“According to our attorney, if our staff were to edit any posted blog, the newspaper would immediately bear 100 percent liability for all blog messages,” Roy emailed me. “His interpretation, as explained to me, is that the newspaper has no exposure for liability on unedited blogs, but if messages are screened and/or edited, the newspaper becomes wholly liable. If his direction is correct — I have since been told it might not be — it’s a bigger risk than we can afford to take.”

And then there’s Elaine Kolodziej, publisher of the Wilson County News, who tells me that the News blogs “get tons of hits.”

“Readers love the interaction,” she wrote.

Elaine said that they have been using blogs for several months now, and they plan to expand their blog offerings, including some from staff members. She notes that they provide for reader feedback on their stories, allowing “community posts that act like blogs.”

“Sometimes they take on a life of their own,” Elaine said.

If you include blogs, of course, it’s important that you keep them up to date. Beth Nelson, editor of the Hays Free Press in Buda, says her paper’s blog readership has suffered “primarily because we have a hard time keeping them fresh and provocative.”

“Our competitors with Web-only papers do more of that kind of thing,” Beth wrote. “As a professional journalist, I find it hard to use blog-style writing.”

The Wise County Messenger uses a different approach: Their staff blogs give readers an insight into the newsgathering process. Check out their blog page, called Making a Mess [referring to the Messenger]. The deck reads “where communication meets community journalism.” The Messenger blogs allow staff members to share a behind-the-scenes look at the stories run elsewhere in the paper and on the Website.

These are just some of the approaches you’ll find in Texas community journalism. Let us know what your paper is doing with blogs and how your community is responding.

An Internet shortcourse on newspaper blogging

• http://journalism.nyu.edu/pubzone/blueplate/issue1/best_nwsps/
  A guide to the best-blogging newspapers in the U.S., including what makes for an effective blogging presence.
• http://ryansholin.com/2008/03/12/10-blogs-your-newspaper-needs-to-rip-off/
  10 blogs your newspaper needs to rip off
• http://blog.searchenginewatch.com/090403-135206
  News blogs are becoming the new online newspapers
• http://www.ojr.org/ojr/stories/070423_vaina/
  A study that shows blogs are closer to traditional journalism than you might think
• http://www.newsandtech.com/issues/2006/06-06/nt/06-06_blogging.htm
  About a group that syndicates blogs to newspapers
• http://gawker.com/news/the-new-model/newspapers-now-stuffed-full-of-blogs-but-no-clue-where-to-put-them-304343.php
  Once they have blogs, where should newspapers put them?
• http://www.thebloggingjournalist.com/
  The Blogging Journalist is a great collection of information on blogging in journalism